[Hiring] Head of Commercial Services @Sartorius

Role Description

Join our team as Head of Commercial Services (x|f|m) for the Service department. In this key leadership position, you will drive the global commercial service strategy and execution while leading the Service Sales and Service Product Management organizations, shaping how service offerings are positioned and monetized across the customer journey. By enabling sustainable service revenue growth and commercial excellence, you will help strengthen our service business and contribute to our mission of simplifying progress for customers worldwide. This is how you contribute to what matters most: better health for more people. This role is home office based in Europe with substantial international travelling.

• Define and implement the global service commercial strategy by translating service offerings into clear value propositions, target audiences and use cases to drive sustainable service revenue growth and market relevance.
• Integrate service portfolio, sales execution and channel strategies to ensure consistent end-to-end commercial performance and service revenue growth.
• Align service commercial execution, priorities and targets with global strategy to ensure consistent market execution across regions.
• Define and manage the global partner and channel strategy for services by establishing roles, value propositions, enablement concepts and governance models to expand service reach and increase service penetration.
• Steer service commercial performance by defining targets, KPIs and review cadences across regions, partners and channels to ensure service growth delivery and commercial effectiveness.
• Define and enforce service selling approach, including bundling, attach and commercial playbooks across sales channels to ensure consistent service revenue generation.

Qualifications

• Bachelor’s degree in engineering or related technical discipline.
• Several years of experience in technical service or commercial environments such as Marketing and Sales, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems.
• International experience in driving service commercial or growth initiatives in regulated environments.
• Technical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety & quality frameworks).
• Strong understanding of customer journeys, service usage, customer pain points and value-based selling concepts.
• Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making.
• Excellent collaboration and stakeholder management across regions and functions.
• Very good command of English, both written and oral.

Benefits

• Shape Commercial Services Business: In this new role, you have the chance to shape our Commercial Services strategy and drive Services business growth.
• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers.
• Work life balance: Remote options, flexible work schedules, sabbaticals.
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact.
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network.

Company Description

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.