[Hiring] Director, Business Development - Commercial Managed Services @CAI

Role Description

The Director, Business Development – Commercial Managed Services will lead growth strategy and capture across CAI’s Commercial Managed Services (CMS) portfolio. Reporting to the Executive Director / VP, Commercial Managed Services, this role drives how we win new managed services clients and expand the relationships we already have across commercial industries including:

• Manufacturing
• Utilities
• Financial Services
• Life Sciences
• Healthcare
• Hospitality
• Retail
• Logistics

The work spans the full opportunity lifecycle — market analysis, pipeline development, client engagement, capture planning, and proposal leadership through award — with equal emphasis on growing and protecting the accounts CAI already serves. This is not a pure new-logo role: success depends on a genuine understanding of CAI’s managed services offerings, how we deliver them, and the client relationships that sustain them. The Director will partner closely with Account Leads, Delivery Leads, and Capability/Practice Leads to shape opportunities, position CAI’s capabilities, and convert delivery excellence into expansion.

This position is full-time and remote (ideally in EST or CST), with approximately 15–20% travel for client meetings, conferences, and occasional in-person sessions with the leadership team.

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

Qualifications

• 10+ years of progressive experience in commercial IT or professional services consulting, business development, capture management, and proposal leadership — ideally selling and/or delivering managed services
• Working understanding of managed services offerings and delivery models, and how delivery quality drives client retention, expansion, and reference ability
• Strong working knowledge of commercial procurement, including MSAs, SOWs, RFx cycles, renewals, and contract negotiation
• Skilled at building and sustaining relationships with client stakeholders across multi-year managed services engagements
• Strong proposal writing, editing, and review skills; comfortable setting direction on narrative, structure, and win themes, and elevating others’ writing
• Experience orchestrating cross-functional teams (delivery, technical SMEs, marketing, pricing, legal) under bid deadlines
• Strong strategic, analytical, and problem-solving skills
• Experience with lead generation platforms such as Zoominfo, Bombora, or LinkedIn Sales Navigator
• Proficiency with Salesforce or a similar CRM, Microsoft Office Suite, and market intelligence tools
• Bachelor’s degree in technology, business, finance, or a related field

Requirements

• Existing network of relationships across commercial enterprises and industry verticals (Manufacturing, Utilities, Financial Services, Life Sciences, Healthcare, Retail, Logistics)
• Experience selling and/or delivering IT managed services — Service Desk, ITSM Platforms, application development and managed services, PMO, or modernization
• Experience developing strategic pricing models and delivering fixed-price or outcome-based solutions
• Familiarity with land-and-expand motions and renewal / re-compete strategy in a managed services context
• The ideal candidate is equally comfortable and committed to pursuing opportunities at 1M or 50M

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid time off
• Paid sick leave and/or other paid time off as provided by applicable law

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.