[Hiring] Business Strategy Senior Manager @Salesforce

Role Description

The Business Strategy Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success.

• Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.
• Uncover future sales opportunities to drive ongoing customer value.
• Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.
• Conduct assessments and facilitate workshops to develop future-state operating models and business visions.
• Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
• Take ownership of the vision and value narrative established during pre-sales and carry it into delivery, translating it into an actionable “Phase 0” roadmap without loss of momentum or customer trust.
• Leverage AI tools in creation and execution of deliverables or activities.
• Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.
• Develop strategic use cases to project the value of strategy, case for change, and organizational implications.
• Drive stakeholder alignment, engagement, and buy-in across functions.
• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.
• Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles.
• Collaborate closely with program management teams to integrate business value strategies into program delivery.
• Coach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard.
• Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.
• Identify and lead internal strategic initiatives to grow the consulting practice.

Qualifications

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation.
• Go-to-market (GTM) support experience, including scoping, proposal development, RFP responses, and executive presentations.
• Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization.
• Salesforce product knowledge and solution design experience relevant to Public Sector organizations required.
• Proven experience with Canadian Government customers.
• Excellent verbal and written communication skills.
• BA/BS or MA/MS in a related field, or equivalent experience.

Requirements

• A willingness to travel when required (up to 25-30% of the time).
• Candidates must be a Canadian citizen.
• This position requires the ability to obtain and maintain a Canadian Government Security Clearance.
• Requires providing 5 years of verifiable work and residence history, generally from within Canada for Reliability Clearance.
• Requires providing 10 years of verifiable work and residence history, generally from within Canada for Secret Clearance.

Benefits

• Support to find balance and be your best.
• AI agents accelerate your impact.
• Opportunities to shape the future and redefine what’s possible.