[Hiring] Business Development Performance Coach @Colombo & Hurd

Role Description

At Colombo & Hurd, we believe exceptional business development performance comes from more than meeting targets. It comes from understanding client needs, building trust, and delivering consistent, high-quality consultation experiences.

We are looking for a Business Development Performance Coach to strengthen the performance of our Client Liaison (CL) team. Working closely with CLs and Coordinators (Team Leaders), you'll:

• Identify performance gaps, analyze key metrics, and turn insights into measurable improvements through targeted coaching and practice.
• Serve as a strategic partner to Coordinators, collaborating with them to align coaching priorities, address team challenges, and drive consistent performance improvement.

This is a hands-on role for someone who combines consultative sales expertise with analytical skills, emotional intelligence, and a genuine passion for developing people.

Our goal is to build a high-performing business development team that delivers meaningful client conversations, stronger conversion rates, and exceptional experiences for prospective clients navigating important immigration decisions.

• Performance Diagnosis & Individual Coaching: Review consultations and performance data to identify skill gaps and development opportunities. Deliver focused one-on-one coaching, role-play, and practical feedback to help CLs strengthen their approach and apply effective behaviors consistently.
• Conversion & Performance Improvement: Monitor conversion rates and key performance indicators to understand what's driving results. Prioritize coaching where it can have the greatest impact on conversion, consistency, and overall business outcomes.
• People Development & Accountability: Create a positive, motivating coaching environment that balances encouragement with clear expectations. Help CLs build confidence, resilience, and accountability through constructive feedback, deliberate practice, and consistent follow-up.
• Collaboration & Continuous Improvement: Act as a strategic partner to Coordinators, Business Development leaders, and relevant enablement teams to reinforce consultation standards and align coaching priorities. Collaborate with Coordinators to identify team-level performance gaps, address recurring challenges, and implement strategies that support individual growth and overall team results. Recommend improvements and reinforce effective client communication and approved processes.

Qualifications

• 5+ years of experience in consultative sales, business development, sales coaching, training, frontline leadership, or a related role.
• Demonstrated ability to improve individual or team performance through observation, coaching, feedback, and accountability.
• Strong understanding of performance KPIs, conversion metrics, and the factors that influence business outcomes.
• Excellent communication and interpersonal skills, with the emotional intelligence to adapt your approach and balance empathy with accountability.
• Genuine passion for developing others, with strong organizational skills and the ability to manage a high-volume coaching schedule.
• Fluency in English and Portuguese; Spanish fluency is a strong plus.
• Experience in insurance, financial services, legal or professional services, or other relationship-driven environments is preferred.
• Familiarity with Salesforce, Power BI, call-scoring tools, or AI-based coaching tools is an advantage.

Benefits

• Join a global team with an established consultation framework, supportive leadership, and a commitment to continuous improvement.
• Opportunity to shape how our business development team grows, improve conversion outcomes, and help individuals and families pursue their immigration goals.
• The role is fully remote and offers the opportunity to make a measurable business impact while supporting Colombo & Hurd's mission to advance the cause of immigrants.