[Hiring] Business Analyst @Frontier Technology LLC dba MicroAge

Role Description

We are seeking a Business Systems Analyst to play a critical role in our consulting practice, bridging the gap between business needs, technology solutions, and sales enablement. This role requires a blend of business analysis, product ownership, solution envisioning, and internal consulting to drive successful client engagements and help our sales teams position our solutions effectively.

Key Responsibilities

• Client Engagement & Business Analysis
  • Act as a Business Systems Analyst, leading requirements gathering sessions with clients to define solution needs, business processes, and technical requirements.
  • Translate business requirements into functional specifications and user stories for development teams.
  • Conduct stakeholder interviews, workshops, and process mapping to ensure solutions align with business goals.
• Product Ownership & Solution Development
  • Function as the Product Owner for client solution development projects, ensuring solutions meet business and technical objectives.
  • Collaborate with development teams to manage backlogs, define priorities, and oversee the solution lifecycle.
  • Work closely with clients throughout the development process to validate requirements and ensure successful solution delivery.
  • Lead solution validation activities, including test strategy development, test case creation, User Acceptance Testing (UAT) facilitation, defect triage, and go-live readiness reviews to ensure delivered solutions meet business and technical requirements.
• Consulting & Solution Ideation
  • Guide clients in solution envisioning, helping them explore opportunities for automation, digital transformation, and AI-driven efficiencies.
  • Provide strategic recommendations on technology adoption, business process optimization, and solution feasibility.
  • Lead discovery sessions to identify high-value use cases and develop roadmaps for client solutions.
• Sales Enablement & Practice Advocacy
  • Serve as the primary educator and advisor to Account Executives and Pre-Sales teams on how to effectively sell our consulting practice to prospective clients.
  • Develop and deliver training, playbooks, and messaging frameworks to support sales efforts.
  • Assist in crafting compelling value propositions, proposal content, and demonstrations to showcase our capabilities.
• Project Management Collaboration
  • Work closely with project managers to align project delivery with client expectations, manage timelines, and ensure resource coordination.
  • Provide project managers with technical insights to support project planning and risk mitigation.
• Technical Expertise and Continuous Learning
  • Stay current with industry trends, emerging technologies, and competitor offerings to provide innovative solutions and maintain a competitive edge.
• Post-Sales Support and Client Training
  • Provide post-implementation support, including conducting training sessions, developing user documentation, and offering ongoing assistance to ensure clients derive maximum value from the solutions.
  • Develop end-user training programs, adoption materials, quick reference guides, and educational content to support successful organizational change and long-term solution adoption.
• Solution Portfolio & Product Ownership
  • Act as the Product Owner for MicroAge solution templates, ensuring offerings are well-defined, documented, and aligned to market demand.
  • Maintain and continuously improve solution templates, discovery artifacts, implementation accelerators, training content, and supporting documentation.
  • Partner with practice leaders, architects, and delivery teams to ensure solutions remain technically relevant, repeatable, scalable, and commercially viable.
  • Validate that solution offerings are sales-ready, including pricing guidance, deliverables, value propositions, presentations, demonstrations, and supporting collateral.
  • Drive the lifecycle management of solution templates from ideation through launch, adoption, enhancement, and retirement.

Qualifications

• 3+ years of experience in a Business Systems Analyst, Solution Consultant, Product Owner, or related role.
• Strong experience with requirements gathering, stakeholder management, and solution design.
• Knowledge of Power Platform, Microsoft 365, Microsoft Copilot and Microsoft Purview is highly desirable.
• Excellent communication and facilitation skills, with the ability to engage both business and technical audiences.
• Experience working in pre-sales, consulting, or solution envisioning is a plus.
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), preferred.