[Hiring] Sr. AI Systems & Solutions Architect @Klaviyo

Role Description

Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact. This role sits at the intersection of applied AI, solutions architecture, and internal enablement. We're looking for a strong technical problem solver who can quickly turn business challenges into practical AI solutions while collaborating across technical and non-technical teams.

You'll build AI-powered solutions that solve both creative and operational challenges. Your work will span:

• Accelerating content creation
• Enabling smarter learning experiences
• Connecting internal data sources
• Automating workflows that improve efficiency and decision-making

You'll also help teams use tools like Claude, ChatGPT, and Glean more effectively by building skills, prompts, and AI workflows that are reliable, reusable, and aligned to real business needs. As solutions grow in complexity, you'll help facilitate the evolution of workflows and prototypes into production-grade systems, working closely with Klaviyo's centralized AI engineering team and leveraging their support to scale larger, cross-functional initiatives.

This role sits within the Strategy & Operations team and serves as connective tissue across the broader Services organization, helping identify high-impact opportunities, accelerate experimentation, and scale successful AI solutions across the business.

Qualifications

• A systems thinker with a strong technical foundation and a passion for solving business problems with AI.
• Experienced building AI-powered prototypes using LLMs and modern AI tools, with an understanding of APIs and system integrations.
• A strong communicator who can translate technical concepts, create clear documentation, and enable others to adopt AI effectively.
• Comfortable partnering with engineering teams to scale successful solutions into production when needed.

Requirements

• 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
• Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
• Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve team workflows.
• Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions based on user feedback and business needs.
• Familiarity with Global Services functions, such as onboarding, education, consulting, or customer success is a plus.

Benefits

• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity and sign-on payments
• A comprehensive range of health, welfare, and wellbeing benefits based on eligibility

Company Description

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers.

If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.