[Hiring] ServiceNow/AI Principal Technical Consultant @CruiTek

Role Description

As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform — including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation.

• Drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality.
• Own the overall outcome of your projects.
• Focus on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions.
• Design, deploy, and integrate various product sets with an emphasis on driving measurable business outcomes through intelligent automation.
• Expectation of at least 25% travel.

Qualifications

• Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred).
• Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one.
• Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration.
• Recognized expertise in AI/agentic solution design within the organization.
• Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks.
• Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection.
• Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms.
• Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences.
• Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution.

Requirements

• MUST have Extensive Professional Services experience working with ServiceNow and AI.
• You must have experience working as a Sr consultant and hands-on experience with the description above.
• Must be client-facing, so outstanding communication and professionalism are required.

Benefits

• Very Aggressive hourly rate.
• Remote with 25% Travel.