[Hiring] Senior AI Engineer @OPSWAT

Role Description

We are looking for an innovative engineer for the GTM Product Team to strengthen the technology beneath OPSWAT's marketing operations. Marketing runs on HubSpot today, and it works hard for us: 1.1 million contacts, 817 active workflows, and the integrations that connect it to SugarCRM, Salesloft, My OPSWAT, websites and our data master. Your first job is to make that foundation more reliable — keeping the integrations healthy, resolving the sync and data-quality issues that slow the team down, and giving Marketing Operations a technical partner who understands their platform from the inside.

From there, you will help us build the next generation of that capability in house. The four functions HubSpot performs for us are the roadmap:

• Marketing automation and email
• Lead capture from web, portal, events and webinars
• Lead management, meaning scoring, lifecycle and routing
• Contact data governance and consent and tight integration with our OPSWAT Data Master (ODM)

Along the way you will bring AI into the product to enable smarter lead qualification, routing and scoring and more automated campaign managements.

What You Will Be Doing

• Build the Platform
  • Build one governed front door for every lead, whatever the source — web forms, My OPSWAT, webinars, field events, partner and list imports.
  • Build AI-native lead qualification: a model that reads fit and engagement across every signal we hold.
  • Build intelligent lead routing: the right lead to the right rep at the right moment.
  • Make every hand-off dependable: each lead tracked from capture to first touch.
  • Give Marketing Operations a self-service campaign layer: per-campaign behavior configured in minutes.
  • Build the platform AI-native from day one: expose its data and actions through an MCP server.
  • Make consent and suppression a single source of truth, enforced at the gate.
  • Build the seams to SugarCRM, the email service provider, visitor identification, enrichment and My OPSWAT.
  • Leveraging OPSWAT Agentic SDLC — use the Platform team's agentic coding platform as your primary means of production.
• Keep HubSpot Running Through the Transition
  • Own the health of HubSpot's existing integrations until each one is retired.
  • Triage and resolve integration incidents across HubSpot and its neighbors.
  • Make safe, minimal changes in HubSpot when the business needs them.
  • Build the Forms Gateway pull-forward so website capture decouples from HubSpot early.
  • Reconcile HubSpot and platform data continuously during the parallel run.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
• 6+ years building and operating production backend systems, with at least 3 in Python.
• Demonstrated, recent, daily practice building software with AI coding agents.
• Production support of a marketing automation platform's integrations — HubSpot strongly preferred.
• Production experience with event-driven and durable-execution patterns.
• Hands-on integration engineering against real vendor APIs.
• PostgreSQL to a strong level: schema design, JSONB, partitioning, migrations with Alembic.
• Cloud deployment on Azure or AWS: containers, infrastructure as code, CI/CD with GitHub Actions.
• Experience shipping LLM features into a product.
• Excellent written and spoken English, and the skill to explain a technical trade-off.

It Would Be Nice If You Had

• SugarCRM logic hooks and REST API, or another CRM's server-side extension model.
• Marketing technology domain knowledge: lead scoring and routing, consent and suppression.

Company Description

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions.