[Hiring] Senior AI & Cyber Defense Specialist @Darktrace

Role Description

We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role that combines cyber defense expertise, product knowledge, knowledge transfer, and hands-on engagement across Darktrace's portfolio.

The successful candidate will help customers and partners understand, adopt, and apply Darktrace capabilities to real-world security challenges, translating complex cybersecurity and AI concepts into clear, practical outcomes for diverse audiences across North America, Latin America, and the Caribbean.

The role requires someone who is credible with technical audiences, confident leading demonstrations, workshops, and structured learning engagements, and comfortable supporting a regular schedule of virtual and in-person customer activity. It is a hands-on individual contributor position with scope to contribute to regional cyber defense initiatives, customer adoption, product feedback, and the continuous improvement of technical enablement.

Key Responsibilities

• Act as a customer- and partner-facing AI and cyber defense specialist for the Americas region, building confidence in Darktrace's approach and capabilities.
• Lead technical enablement engagements in English and support multilingual audiences across the Americas, including demonstrations, workshops, practical exercises, scenario-based sessions, and structured product education.
• Contextualize Darktrace capabilities against real-world threats, security operations workflows, incident investigation approaches, and customer environments.
• Explain how AI supports cyber defense use cases such as threat detection, investigation, prioritization, and response, and address the security considerations associated with enterprise AI adoption.
• Support customers, partners, and Darktrace internals in developing the knowledge needed to use Darktrace effectively and apply it to operational security outcomes.
• Adapt engagements to different levels of technical maturity and communicate effectively with both technical and non-technical stakeholders.
• Collaborate with Customer Success, Sales Engineering, Cyber Engineering, Product, and other regional teams to support adoption, address knowledge gaps, and share relevant customer insight.
• Contribute to the accuracy and continuous improvement of technical enablement materials, demonstrations, practical environments, and learning experiences.
• Maintain current knowledge of cybersecurity threats, AI security developments, Darktrace products, and relevant industry practices.
• Support regional operational requirements, including engagement preparation, customer follow-up, and coordination across a regular schedule of virtual and in-person activity.

Qualifications

• Professional fluency in English required, with the ability to lead technical customer engagements and answer questions confidently with both technical and executive audiences.
• Professional fluency in Spanish, Japanese, French, or German is required.
• Ability to engage effectively with customers and partners across the Americas region in multilingual environments.
• Strong practical knowledge of IT and cybersecurity fundamentals, including enterprise networking, common network protocols, network and endpoint security, cloud environments, identity, email security, threats and vulnerabilities, security monitoring, threat detection, incident response, security operations, and SIEM concepts.
• Awareness of AI security concepts, including securing AI systems, protecting AI models and data, identifying AI-related threats, and reducing the risk of misuse or manipulation.
• Understanding of adversarial attacks, prompt injection, data poisoning, model theft, sensitive-data exposure, and the security risks associated with generative AI.
• Familiarity with responsible AI, AI governance, human oversight, and the safe adoption of AI-enabled technologies.
• Ability to explain how AI can support cybersecurity use cases such as threat detection, investigation, prioritization, and response.
• Demonstrable experience leading technical workshops, product enablement, customer education, technical training, or comparable knowledge-transfer engagements for professional audiences.
• Excellent presentation, facilitation, and communication skills, with the ability to translate complex technical concepts into clear, structured, and engaging experiences.
• Confidence delivering demonstrations, practical exercises, and scenario-based engagements, including handling difficult questions and technical issues calmly.
• Strong organizational skills, including engagement preparation, participant administration, and follow-up.
• Ability to work independently while following established content, quality standards, and operational processes.
• Willingness to travel up to 40% throughout the Americas region and occasionally support global engagements where required.

Desirable Skills and Experience

• Previous experience in cybersecurity, security operations, network engineering, technical support, or a related IT role.
• Experience working with customers or partners in a cybersecurity, enterprise software, or SaaS organization.
• Knowledge of artificial intelligence and machine learning concepts, including how AI systems are developed, deployed, and used in enterprise environments.
• Experience with network detection and response, email security, cloud security, endpoint security, operational technology, or incident investigation.
• Relevant professional qualifications such as CompTIA Network+, Security+, CySA+, CISSP, SecAI+, ISC2 AI Security, SANS, ISACA, or equivalent AI-focused certifications.
• Experience using technical labs, demonstration environments, learning management systems, virtual engagement platforms, or assessment tools.
• Experience working with multilingual and cross-cultural audiences across North America, Latin America, and the Caribbean.

Personal Profile

• Customer-focused, delivery-oriented, and comfortable leading frequent technical engagements.
• Technically credible and able to simplify complex ideas without losing accuracy.
• Engaging, patient, and confident with a wide range of audiences.
• Dependable, organized, and well prepared.
• Calm and pragmatic when handling difficult questions, changing requirements, or technical issues.
• Curious and committed to continuously developing cybersecurity, AI, product, and facilitation expertise.
• Commercially aware, collaborative, and able to connect technical activity to customer adoption and value.

Benefits

• 100% medical, dental, and vision insurance, plus dependents
• Paid parental leave
• Pet insurance discount
• Life insurance
• Commuter benefits
• 401(k)
• Employee Assistance Program