[Hiring] Conversational AI & NLP Specialist @Linda Werner & Associates

Role Description

We are seeking an experienced Conversational AI & NLP Specialist to support the design, development, and delivery of intelligent AI solutions that improve employee experiences and optimize business operations. This highly collaborative, hands-on role combines conversational AI, natural language processing (NLP), machine learning, workflow automation, and technical project leadership. The ideal candidate brings deep experience building and evaluating AI-powered solutions, translating business challenges into scalable technical capabilities, and partnering with engineering and business stakeholders to drive meaningful outcomes. This individual will play a key role in a workforce optimization initiative involving Salesforce and AI technologies while helping advance intelligent self-service capabilities across a global organization.

Key Responsibilities

• Conversational AI & Technical Solution Development
  • Design, develop, evaluate, and optimize conversational AI solutions, intelligent assistants, and automated workflows that improve employee support and operational efficiency.
  • Apply NLP techniques, machine learning methods, statistical analysis, and text representation approaches to support classification and intelligent automation.
  • Partner with engineers and applied research scientists to develop scalable algorithms and reliable AI systems.
  • Collaborate with technical teams to integrate AI capabilities with APIs, databases, enterprise applications, and existing business systems.
  • Establish technical direction and best practices for conversational AI solutions, including architecture, evaluation, and performance optimization.
  • Support the development and implementation of AI proof of concepts, pilots, and production solutions.
• Business Process Optimization & Workflow Automation
  • Analyze complex business processes to identify opportunities for AI-driven improvements, automation, and operational efficiency.
  • Evaluate existing workflows, dependencies, decision paths, and exceptions to determine appropriate automation strategies.
  • Support workforce optimization initiatives involving Salesforce and related enterprise technologies.
  • Translate business objectives into technical requirements, functional specifications, and actionable implementation plans.
  • Develop detailed process flows, conversational diagrams, documentation, and user stories to guide solution development.
  • Prioritize technical initiatives based on business value, feasibility, available resources, and expected impact.
• Cross Functional Leadership & Stakeholder Collaboration
  • Serve as a key liaison between engineering teams, business stakeholders, product partners, and technical leadership.
  • Lead project workstreams and coordinate cross-functional teams to deliver AI and automation solutions.
  • Facilitate requirements gathering, solution reviews, technical discussions, and implementation planning.
  • Communicate complex AI concepts, technical recommendations, and evaluation results to both technical and non-technical audiences.
  • Guide stakeholders through solution demonstrations, pilot results, and implementation decisions.
  • Contribute to project roadmaps, delivery estimates, prioritization, and execution.
• AI Evaluation, Testing & Continuous Improvement
  • Develop and execute evaluation strategies to assess AI solution accuracy, reliability, usability, and business effectiveness.
  • Conduct functional testing, quality assurance, usability testing, A/B testing, and pilot evaluations as appropriate.
  • Establish measurable success criteria and performance indicators for AI solutions.
  • Identify potential failure scenarios, edge cases, and workflow exceptions to improve system performance.
  • Analyze testing outcomes and user feedback to guide enhancements and continuous improvement.
  • Promote responsible, user-centered AI practices that support secure, reliable, and scalable solutions.

Qualifications

• 5+ years of hands-on experience developing, implementing, or optimizing conversational AI, NLP, or related AI solutions.
• Demonstrated experience building AI assistants, chatbots, intelligent workflows, or similar AI-powered capabilities.
• Strong understanding of conversational AI architecture, machine learning concepts, NLP techniques, and AI evaluation methodologies.
• Experience translating complex business requirements into technical specifications and scalable solutions.
• Proven ability to work directly with engineering teams while effectively communicating with business stakeholders.
• Experience evaluating business processes and identifying opportunities for intelligent automation and workflow optimization.
• Ability to develop detailed process documentation, workflow diagrams, functional requirements, and technical specifications.
• Understanding of user-centered design principles, conversational experiences, and UX best practices.
• Experience coordinating technical projects or leading cross-functional initiatives.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently, manage competing priorities, and drive initiatives from concept through delivery.

Preferred Qualifications

• Experience with Salesforce or Salesforce Service Cloud.
• Experience supporting workforce optimization, HR technology, employee services, or enterprise automation initiatives.
• Familiarity with Workday, ServiceNow, knowledge management platforms, or enterprise case management systems.
• Experience working with large language models (LLMs), AI agents, and related AI development platforms.
• Familiarity with SQL, Python, or other scripting and data analysis tools.
• Experience delivering conversational design documentation, including detailed dialogue flows, edge cases, versioning, and metadata.
• Prior experience leading a technical project, engineering pod, or cross-functional delivery team.
• Master's degree in Computer Science, Computational Linguistics, Engineering, Informatics, or a related field, or equivalent practical experience.

Location

Remote - United States

Role Type

Contract 9 Month Position

Expected Hours

40 per week

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

8 hour shift, Monday to Friday

Application Question(s)

Do you or will you in the future require any sponsorship to work in the US?

Language

English (Required)