[Hiring] GTM Engineer @Gorgias

Role Description

You'll own the AI agents that run Gorgias's GTM workflows, taking them from manual process to reviewed agent. The goal is to optimize as much GTM work as possible without losing quality. A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.

What You'll Do

• Navigate between our context layer, app and service repositories, MCPs, and automation tools to build and improve end-to-end GTM workflows.
• Build custom agents and reusable agent skills on our agent stack (Cortex) and on custom builds when the stack can't do the job.
• Build and maintain agents for lead and account work: outbound reply handling, audience and call-list building, enrichment, event follow-up, and referral routing.
• Map the Sales and Marketing workflow backlog, decide Agent vs. Automation vs. Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
• Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
• Debug broken workflows fast across Cargo, HubSpot, Customer.io, and other GTM tools, and fix the root cause.
• Connect agents to our systems through APIs and workflows (n8n, Clay, custom code), with credentials managed centrally rather than on personal accounts.
• Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
• Work with the other GTM Engineers (cockpit, data, systems) so agents run on clean CRM data.

Qualifications

• Passionate about AI.
• 3+ years in a technical GTM, RevOps, or growth engineering role, with production automations you can point to.
• Hands-on with LLM applications: prompt design, tool or function calling, and reviewing output quality. Experience building custom agents is a plus.
• Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch) is a plus.
• Solid SQL and Python or JavaScript, and comfortable working with REST APIs.
• Working knowledge on outbound or engagement tools (Cargo, Dust, Apollo, Lemlist, Instantly, Customer.io, or similar).
• Experience with n8n, Clay, or a similar automation tool is a plus.
• Good business judgment: you know when an agent should draft and when it should act.
• Ownership: you take a workflow from idea to live agent and flag breakages early.
• Fluent English. French is a plus for the Paris team.

Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use GAN)
• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to €2000 of learning material and wellness support per year!
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!