[Hiring] Director, AI Operations @Comcast

Role Description

The Director, AI Operations is responsible for defining and leading the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery (OSD) organization under Comcast Advertising. This role partners across business and technology teams to identify high-value opportunities, deliver AI-enabled workflow transformation, and drive operational efficiency, scalability, and business performance. The Director provides strategic leadership, governance, and people management while building organizational capability for responsible AI adoption and continuous innovation.

Qualifications

• Bachelor’s Degree and 10+ years of progressive experience in operations, process improvement, operational transformation, business strategy, product operations, automation, or technology-enabled business transformation.
• Experience leading strategic portfolios, roadmaps, and large-scale operational transformation initiatives in complex, matrixed organizations.
• Proven ability to influence executive leaders and drive alignment in a large, matrixed organization while balancing innovation, operational rigor, risk, scalability, and business outcomes.
• Familiarity with AI, data, and analytics driven initiatives.
• Experience establishing performance metrics, dashboards, governance, and measurement practices to provide visibility into workflow health, adoption, and realized business impact.
• People leadership capability, including experience developing high-performing teams, coaching leaders and contributors, building capability, and fostering innovation, accountability, inclusion, and continuous learning.

Requirements

• Lead the strategy, governance, prioritization, and execution of the OSD AI portfolio, ensuring alignment with business objectives, operational priorities, and organizational strategy.
• Develop and manage the AI roadmap, including use case identification, investment prioritization, implementation planning, and measurement of business outcomes.
• Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, implementation feasibility, and return on investment.
• Direct the implementation of operational policies to enhance organizational effectiveness and strategic execution.
• Drive operational excellence through AI-enabled workflow transformation, process optimization, automation, and continuous improvement initiatives.
• Establish performance metrics, dashboards, and reporting that provide visibility into workflow health, operational performance, adoption, and business outcomes.
• Guide cross-functional teams in the integration of analytics and business performance data for robust strategic decision-making and investment prioritization support.
• Steer the evaluation and refinement of operational policies to support dynamic business needs.
• Facilitate the alignment of financial and business analytics to inform and influence key strategic initiatives.
• Manage the analysis and communication of management data to support operational decisions and highlight areas for improvement.
• Align business processes within functional areas to the broader strategic objectives of the organization.
• Partner across Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions.
• Lead cross-functional governance, operating rhythms, and delivery reviews to ensure successful execution and realization of business value, meeting technical and enterprise objectives.
• Champion responsible AI adoption by developing frameworks, standards, best practices, and governance processes that support safe and effective implementation.
• Drive organizational AI fluency through enablement programs, knowledge sharing, and capabilities that empower teams to leverage AI solutions effectively.
• Cultivate a culture of continuous improvement, innovation, experimentation, and continuous learning to foster operational excellence and strategic growth.
• Champion the adoption of innovative operational practices to maintain a leading edge in business operations.
• Lead and develop a high-performing, accountable, collaborative team responsible for AI program execution, operational enablement, and business transformation initiatives.
• Serve as a trusted advisor to senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Comcast provides best-in-class Benefits to eligible employees.
• Offers an array of options, expert guidance, and always-on tools personalized to meet the needs of employees.

Company Description

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.