[Hiring] Conversational AI Engineer @TTEC Digital

Role Description

As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX), you will design, deploy, and optimize next-generation, customer-facing agentic workflows. You will work on a unified platform that bridges the gap between digital discovery and front-line customer operations.

You will use Customer Experience Agent Studio (CX Agent Studio) to build multi-agent applications, focusing on implementing Code Agents. Your responsibilities include:

• Develop Multi-Agent Architectures: Build and configure modular, hierarchical agent networks using CX Agent Studio and programmatic Code Agents.
• Write Custom Code Tools & Callbacks: Program specialized backend logic and data transformation scripts in Python or TypeScript.
• Leverage GECX Engineering CLI & Tooling: Run automated code-first developer workflows for structural static linting and advanced semantic instruction validation.
• Design Generative Playbooks & Control Flows: Author and maintain structured agent instructions that hook into custom Python tools and sub-agent routing syntax.
• Program Enterprise Integrations: Seamlessly integrate Code Agents with live databases, product catalogs, CRMs, and CCaaS networks.
• Automate Quality & Evaluation (CI/CD): Script programmatic test cases and simulation evaluations to prevent conversational regressions.

Qualifications

• Bachelor’s degree in computer science, engineering field, or equivalent practical experience.
• 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js, with experience handling complex JSON payloads and RESTful APIs.
• Experience utilizing Git-based developer workflows and command-line interfaces for software versioning and deployment.
• Hands-on experience with Google’s GECX Code Agent tooling.
• Good technical understanding of Dialogflow CX, CX Agent Studio, or similar conversational frameworks.
• Experience deploying streaming, low-latency audio-to-audio voice agents and integrating with telephony or CCaaS environments.
• Solid grasp of prompt engineering safety protocols and programmatic fallback behaviors.
• Experience with BigQuery or Google Cloud Logging to extract conversation traces and build performance metrics.

Company Description

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel exceptional customer experience (CX). Our sister company, TTEC Engage, has over 60,000 employees worldwide.

TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer committed to expanding our diverse and inclusive workforce.