[Hiring] Associate, AI Operations Administrator @SitusAMC

Role Description

The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API management and gateway platform through which AI services, integrations, and agent traffic are published, secured, and monitored. Hands-on Gravitee experience is essential to this role.

• Administer and operate the Gravitee API management platform.
• Configure and maintain APIs, plans, applications, and subscriptions in Gravitee.
• Manage the API lifecycle in Gravitee.
• Operate and maintain Gravitee gateways and supporting components.
• Onboard approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee.
• Monitor Gravitee analytics, logs, and alerts; troubleshoot API and gateway issues.
• Integrate Gravitee with enterprise identity providers and secrets management.
• Administer the enterprise AI tools in scope (ChatGPT, Claude, Cursor, and Microsoft Copilot).
• Manage the access lifecycle for AI tools.
• Apply the configuration baselines defined by AI GRC to each AI tool and to Gravitee.
• Support the technical controls for Shadow AI discovery and prevention.
• Provide Tier 2 operational support for AI tools and Gravitee.
• Track vendor releases, feature changes, model version changes, and deprecations.
• Produce and maintain the logs, usage data, and configuration records needed for continuous control monitoring.
• Develop and maintain runbooks, configuration standards, knowledge articles, and user guidance.
• Track and report operational metrics.
• Automate routine administrative tasks using scripting and platform APIs.
• Partner with various teams to implement requirements and escalate issues.
• Other activities as may be assigned by your manager.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or equivalent combination of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience.
• Gravitee experience is a must-have for this role.
• Experience in IT operations, systems administration, platform administration, or API management preferred.
• Hands-on experience administering enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot.
• Working knowledge of API concepts and security.
• Experience with SSO, SCIM provisioning, and role-based access.
• Scripting and automation ability (Python, PowerShell, or equivalent).
• Foundational understanding of LLM concepts.
• Experience with ITSM platforms and ITIL-aligned practices.
• Experience supporting audits, due diligence, or compliance evidence requests in a regulated environment is preferred.
• Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and the OWASP Top 10 for LLM Applications is a plus.
• Preferred certifications: Gravitee training or certification, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent.
• Ability to translate governance and control requirements into accurate platform configuration.
• Strong written communication skills.
• Commitment to separation of duties.
• Strong attention to detail and a disciplined approach to change control.
• Ability to work with various stakeholders and manage competing priorities.
• Comfort learning quickly in a rapidly evolving area.

Requirements

• Hands-on, production experience administering Gravitee.
• Experience with several enterprise AI tools is expected; experience with all four is preferred.
• Experience with infrastructure-as-code (e.g., Terraform) is a plus.

Benefits

• Annual full-time base salary range: $90,000.00 - $185,000.00.
• Eligibility for discretionary bonus as determined by program guidelines.
• PTO and paid holidays.
• Participation in various benefit plans, including medical, dental, vision, life, disability insurance, and 401K.

Company Description

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone.