[Hiring] AI Productivity Solutions Engineer @DMS Vision

Role Description

Provide advanced technical diagnostics, validation, testing, documentation and deployment support for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph-grounded experiences and approved productivity AI integrations. The contractor extends current deployment capacity without assuming product ownership, enterprise architecture ownership, routine tenant configuration or enterprise automation responsibilities; technical roadmap ownership is limited to planning and coordinating work within the assigned engagement scope.

Scope of Services

• Lead the technical integration lifecycle for approved third-party productivity AI products connecting to Microsoft 365 services.
• Serve as an advanced technical subject-matter resource for Microsoft 365 Copilot and related capabilities.
• Diagnose complex issues involving licensing, identity, permissions, content access, and user experience.
• Develop repeatable diagnostic methods, test plans, health checks, and technical runbooks.
• Maintain the technical roadmap for Microsoft 365 Copilot and approved productivity AI integrations.
• Support Microsoft and internal platform-team escalations with clear reproduction steps and documented outcomes.
• Validate assigned deployment waves, pilots, and proposed configuration changes against approved requirements.
• Test grounded responses and search behavior, distinguishing various causes.
• Provide technical feasibility and supportability findings, including licensing dependencies and implementation risks.
• Support build-to-run transition by documenting support procedures and escalation paths.
• Create approved scripts, reports, and diagnostic utilities using PowerShell and Microsoft Graph.
• Design, configure, test and document approved Copilot skills or lightweight agents.

Key Deliverables

• Engagement-level technical roadmap covering approved priorities and milestones.
• Technical readiness and validation plan for enhancements or technical deployments.
• Repeatable diagnostic playbook covering priority scenarios.
• Known-issues library with symptoms and workarounds.
• Test cases and results for assigned pilots and deployment waves.
• Complete escalation packages for unresolved issues.
• Approved PowerShell or reporting utilities with documentation.
• Build-to-run handoff package containing runbooks and support procedures.
• Documented team-focused skills or lightweight agents with defined expectations.

Required Skills and Experience

• Four or more years of related IT experience, including significant Microsoft 365 experience.
• Hands-on administration and support knowledge across Teams, SharePoint Online, and other Microsoft services.
• Deep troubleshooting skill across Microsoft 365 Copilot and related diagnostics.
• Practical experience with PowerShell, Microsoft Graph, and technical documentation.
• Working knowledge of ITIL practices.
• Ability to translate complex findings into clear guidance for various stakeholders.
• Experience with approved Copilot skills and human-review controls.

Preferred Qualifications and Certifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related field.
• Microsoft 365, Teams, SharePoint, Azure, Security, Power Platform, ITIL or AI-related certification.
• Experience supporting enterprise Copilot deployments and Microsoft Graph-grounded solutions.

Out of Scope

• Microsoft 365 or Copilot architecture, technical standards, tenant direction or product ownership.
• Routine Copilot tenant configuration or feature enablement.
• Enterprise-scale agent development or complex workflow automation.
• Broad adoption communications or business-value portfolio management.
• Solutions that expand beyond internal team operations require a documented transition decision.

Acceptance and Reporting Expectations

• Work priorities and deliverable acceptance are established under the direction of the Manager, IT Client Services.
• Deliverables must be complete, accurate, reusable, and suitable for transfer.
• Provide status reporting covering completed deliverables and planned next actions.
• Follow applicable security, privacy, and change-management requirements.
• Technical work must include sufficient test evidence and handoff documentation.

Top 5 Skills Sought

• Engineering-level Microsoft 365 depth.
• Deep Copilot, search and grounding troubleshooting.
• Working-level PowerShell and Graph API scripting.
• Validation, test evidence, and run books.
• Copilot agents and skills, plus clear communication.