[Hiring] AI Operations Analyst @Invoca

Role Description

The AI Operations Lead is a hands-on builder and Invoca’s internal expert on agentic workflows. You'll own the mandate for AI Operations as a foundational operations & internal AI builder team, setting the roadmap, building agents, and supporting other builders on critical AI deployments.

This is an individual contributor role to start, with unusually direct exposure to executives and functional leaders.

You Will:

• Build agents
• Set and own the AI Operations roadmap, prioritized by business impact
• Work with business owners to scope, build, and ship agents in Claude and Gumloop, from first conversation to daily use
• Stay with each agent past launch: rollout, adoption, iteration, and maintenance
• Report impact to executives and functional leaders (adoption, hours returned etc)
• Raise the bar for other builders
• Own Invoca's agent standard. Define it, review work against it, keep it practical enough that people actually use it.
• Coach & support other builders & building teams across the business
• Maintain the templates, patterns, and documentation that keep teams from re-solving the same problem
• Run the internal builder community, including office hours and the builder steering group
• Represent AI Operations to the cross-functional steering group, bringing the roadmap and tradeoffs to functional leaders

Own the platform:

• Own the AI platform stack and its vendor relationships (what we buy, what we consolidate, what we retire)
• Administer access, connections, settings, and first-line support, handing pieces to IT over time
• Keep the agent registry current so every production agent has a named owner, a documented purpose, and a review cadence.
• Run security and data review for new agents with IT, Security, and Business Systems.
• Advise on customer-data agents built in Databricks.

Qualifications

• 3–8 years in operations, process design, automation, or a similar hands-on role.
• Tools, automations, or agents you've built that other people still use.
• Hands-on experience with LLM platforms and agentic workflow tools. We build in Claude and Gumloop; Make, Zapier, or n8n experience transfers.
• Enough technical depth to work with APIs, integrations, and data flows.
• Judgment about what's worth automating.
• A mix of coaching and building skillset
• Comfort with the operational side: documentation, ownership, access, review
• The ability to tell an executive what an agent does, what it costs, and what it's worth
• Nice to have: agent management or AI governance tooling, Databricks, or internal transformation work inside a SaaS company

Requirements

• Agents you built are in daily use, with hours saved you can point to.
• The agent standard is understood and followed. New agents are built to it.
• Every production agent has a named owner and a registry record.
• Other teams build faster because you're here.

Benefits

• Base Salary: $110,000–$150,000*
• Variable Compensation: Bonus and/or commission eligibility, where applicable.
• Equity: All employees are invited to share in Invoca's success through our stock option program.
• Health & Wellbeing:
• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Time Away:
• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.
• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.*
• Growth & Career:
• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.
• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
• Financial Benefits:
• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*
• Recognition & Community:
• Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
• InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.