[Hiring] AI Forward Deployed Engineer @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

AI Forward Deployed Engineer

The FDE is the technical prime for a Mission Control engagement, accountable for identifying the right customer problem, turning it into working AI, and carrying it through production. The role combines business acumen, AI engineering, architecture, and hands-on execution.

Responsibilities

• Partner with customer business and technical leaders to identify and prioritize high-value AI use cases, define the desired business outcome, and establish clear success criteria.
• Own the technical outcome from use case -> prototype -> live test -> production -> optimization.
• Build hands-on keyboard: rapidly prototype, code, configure, and integrate AI solutions using customer systems, APIs, data, and tools.
• Design and optimize agent behavior, prompts, tool invocation, orchestration, knowledge, and evaluation patterns.
• Test against real data and edge cases, diagnose failures, and iterate rapidly.
• Deploy safely into production and continuously optimize against the agreed business outcome.
• Work directly with Product and Engineering to identify gaps and remove production blockers.
• Build for reuse, not just the customer in front of you. Package proven agents, prompts, integrations, evaluations, and deployment patterns into reusable assets that accelerate the next customer.
• Maintain accountability end to end. Expertise comes in; ownership does not transfer.

Qualifications

• 5+ years of relevant experience in AI engineering, solution architecture, software engineering, or a similar technical role.
• Fluency in French and English languages is a mandatory requirement. Additional language knowledge is a plus.
• Strong ability to translate business problems into technical solutions and measurable outcomes.
• Demonstrated hands-on technical capability and a strong desire to build, not just architect or present.
• Working proficiency in Python, TypeScript/JavaScript, Java or equivalent, plus APIs, Git, and modern cloud architectures, or demonstrated ability to develop these skills rapidly.
• Practical understanding of LLMs and agentic AI, including prompting, tool calling, orchestration, grounding, evaluation, and guardrails.
• Familiarity with AI-native development environments and coding agents (e.g. Cursor, Claude Code, GitHub Copilot, Windsurf or Amazon Kiro), with a willingness to use AI tools effectively and responsibly to accelerate development.
• Experience integrating enterprise systems, data, and APIs; production deployment experience is highly valuable.
• Strong customer-facing presence, equally comfortable with business executives and engineers.
• Thrives in ambiguity, learns quickly, adaptable, moves with urgency, and owns problems through resolution.
• Demonstrate ability to lead and innovate ideas with a willingness to use AI tools effectively and responsibly to accelerate delivery.
• Working knowledge of security and governance fundamentals for enterprise AI, including authentication and authorization (OAuth, SSO), data privacy, and secure integration with customer environments.
• Genesys, CX, or conversational/voice AI expertise is valuable, but not required.

Benefits

• AI at enterprise scale – Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.