[Hiring] Forward Deployed Engineer @Hops

Role Description

We're looking for a Forward Deployed Engineer (FDE) who can turn complex business challenges into working AI solutions. You'll work directly with customers to understand how their teams operate, identify high-impact opportunities, and build AI-powered workflows using Hops. This isn't a traditional software engineering role. You won't spend your days writing code. Instead, you'll use AI agents, integrations, and Hops' native capabilities to design and deploy solutions that transform how organizations work. You'll operate at the intersection of customer success, solutions architecture, and product, helping customers move from AI experimentation to measurable business outcomes.

• Discover opportunities: Work directly with customers to understand their business processes, bottlenecks, and opportunities for AI.
• Build AI-powered solutions: Configure agents, workflows, automations, and collaborative spaces using Hops.
• Connect enterprise tools: Integrate Hops with customers' existing systems, data sources, and business applications.
• Deliver end-to-end deployments: Own the journey from initial discovery and proof of concept to adoption and measurable results.
• Drive customer adoption: Train teams, demonstrate value, and ensure AI workflows become part of everyday operations.
• Solve real business problems: Build solutions across consulting, sales, marketing, finance, operations, and other business functions.
• Influence the roadmap: Work closely with product and engineering to translate customer feedback into product improvements.
• Scale successful solutions: Create reusable workflows, templates, and best practices that can be deployed across customers.

Qualifications

• 3+ years in solutions engineering, technical consulting, implementation, business automation, or a related role.
• Strong hands-on experience with AI tools, LLMs, agents, and workflow automation.
• Ability to translate ambiguous business requirements into structured, functional solutions.
• Familiarity with SaaS applications, APIs, integrations, and enterprise workflows.
• Excellent customer-facing communication skills, from end users to senior executives.
• Strong business acumen and the ability to understand processes across multiple functions.
• A builder mentality. You enjoy experimenting with new AI tools and figuring out how to make them useful.
• High ownership, curiosity, and comfort operating in an early-stage startup.

Requirements

• Experience with no-code/low-code platforms such as n8n, Zapier, Make, or similar automation tools.
• Experience building AI agents or multi-step AI workflows.
• Familiarity with MCP, prompt engineering, and agent orchestration.
• Background in management consulting, RevOps, enterprise SaaS, or business process transformation.
• Experience managing enterprise pilots and driving adoption.

Benefits

• Impact: AI is reshaping how work gets done, and you'll be at the forefront of that shift, building Hops, a product that enables teams to get more done with AI.
• AI-First: We use AI to expand what one person can accomplish.
• Ownership: We keep the team small and give people real scope, autonomy, and equity.
• High Talent Density: A small team of highly capable people moves faster and builds better.
• Remote-First: We hire globally, prioritizing talent over location.