[Hiring] AI Field Engineer @American IT Systems

Role Description

We are looking for an AI Field Engineer (Enterprise) with 3+ years of experience to embed with Fireworks AI's most ambitious enterprise customers and turn complex GenAI challenges into production systems — fast. You'll be the technical tip of the spear, pairing deep hands-on engineering with the executive presence to earn trust across large organizations and drive deals from first discovery call to production deployment.

• Lead technical discovery calls, scope POCs, and run load tests and evaluations to validate the right model architecture and deployment configuration for each enterprise customer.
• Build end-to-end POCs and production integrations hands-on-keyboard inside customer environments, navigating their infrastructure, security requirements, and organizational constraints.
• Guide customers on model selection, fine-tuning strategy (SFT, DPO, RFT), and evaluation frameworks — moving them from open-model exploration to production at scale.
• Manage multi-stakeholder enterprise relationships — identifying technical champions, navigating org politics, and aligning the right people to move deals forward quickly.
• Feed recurring customer pain points and deployment patterns back into the product roadmap, acting as a direct feedback loop between the field and engineering.

Qualifications

• 3+ years of experience in client-facing AI/ML roles — solutions architects, forward-deployed engineers, customer success engineers, Applied AI Engineers, Sales Engineers, AI Infra/ML Engineers, and Software Engineers with client-facing exposure.
• Shipped AI/ML production code in a customer's environment, with hands-on LLM inference and fine-tuning experience.
• Owned the pre-sales field cycle end-to-end: discovery, POC scoping, evals, and model selection.
• Experience at an AI-native/AI-infra startup or enterprise SaaS building AI features.

Requirements

• Deep hands-on experience with LLM inference and/or training — working knowledge of open-model frameworks (vLLM, SGLang, TensorRT-LLM) and fine-tuning workflows (SFT at minimum; DPO/RFT a strong plus); candidates with only closed-model/API-wrapper experience will not clear the bar.
• Proven ability to ship production code inside a customer's environment — not just advisory work; you've built and deployed POCs/MVPs that ran in someone else's prod system.
• Strong Python skills plus GPU/cloud infrastructure experience (AWS, Azure, or GCP) and comfort with Kubernetes.
• Executive presence and enterprise navigation skills — able to run a technical deep-dive with an ML engineer and present architecture trade-offs to a VP in the same afternoon.
• Pre-sales or customer-facing field engineering experience (FDE, Applied AI Engineer, Solutions Architect, or similar); pure software engineers without customer-facing exposure are not a fit.

Benefits

• Performance-based variable compensation (20% of OTE, paid quarterly).
• Meaningful equity in a fast-growing Series C startup ($4B valuation).
• Comprehensive benefits package.
• Remote-friendly work environment (US-based).
• Visa sponsorship (H-1B transfer, TN; O-1 case-by-case).