[Hiring] AI Deployment Engineer @NCV HOLDCO LLC

Role Description

The AI Deployment Engineer is a newly created, growth-oriented role on Network Coverage's Innovation team and the primary technical resource for designing, building, and deploying AI-powered solutions across customer environments and internal NetCov initiatives. The role works primarily in Hatz AI while also supporting the Microsoft Co-Pilot and Anthropic Claude ecosystems, and is instrumental in scaling NetCov's AI service offerings while upholding security, data governance, and customer satisfaction standards.

Accountabilities

• Deployment & Implementation
  • Design, build, and deploy AI-powered solutions using the Hatz AI platform as the primary solution.
  • Assess customer data sources and requirements to determine solution architecture, and establish secure, compliant data pipelines connecting customer systems to AI workflows.
  • Serve as the active deployment resource for customer AI requests, executing technical implementations of AI Agents, Workflows, and Applications in production environments.
• Multi-Platform AI Expertise
  • Maintain deep proficiency with the Hatz AI platform as NetCov's primary AI solution.
  • Maintain working knowledge of the Microsoft Co-Pilot and Anthropic Claude ecosystems — integration points, deployment models, API capabilities, and common use cases.
  • Troubleshoot customer-managed Co-Pilot and Claude deployments on request and help customers optimize existing Microsoft and Anthropic AI investments.
  • Evaluate requests across all three platforms to recommend the best solution architecture, including when to migrate workloads between platforms.
• Data Management & Governance
  • Evaluate customer data sources for quality, completeness, and AI suitability, and work with customers to remediate issues affecting solution performance.
  • Design data validation, cleansing, and preparation workflows, and establish architecture patterns that separate, secure, and govern customer data across Hatz, Co-Pilot, and Claude.
  • Document data source specifications, transformation logic, and governance policies for each deployment.
  • Ensure data handling aligns with customer compliance requirements, privacy regulations, and NetCov security policies; identify gaps requiring project work or vendor solutions.
• Customer Support & Triage
  • Monitor and respond to customer-facing AI tickets in HaloPSA, assessing scope, classification, and platform selection.
  • Provide technical troubleshooting, data diagnostics, and optimization recommendations.
  • Deliver timely, high-quality solutions that align with service level agreements, communicating any data quality or architectural constraints that may impact feasibility.
  • Determine whether Co-Pilot or Claude issues warrant standard support or vendor escalation.
• Strategic Assessment & Growth
  • Identify requests that warrant formal projects rather than support tickets — complex data integration, platform migrations, multi-platform initiatives — and advise the SVP of Innovation on qualification, scope, and resourcing.
  • Define and refine HaloPSA ticket categories for AI services, including multi-platform support, and track reporting metrics — platform usage and support volume by ecosystem — to inform team growth, hiring, and process improvements.
  • Generate and track reporting metrics to inform process improvements, including platform usage patterns and support volume by AI ecosystem.
  • Identify patterns in customer requests, platform preferences, and pain points that signal market demand and opportunities for deeper engagement across all three ecosystems.
• Technical Expertise & Best Practices
  • Apply advanced prompt engineering techniques optimized for Hatz AI, Co-Pilot, and Claude, and understand each platform's strengths, limitations, and use case alignment.
  • Champion AI security and data governance standards across all deployments.
  • Document solutions, configurations, and lessons learned to build organizational knowledge, and stay current with AI/ML developments, platform updates, and industry best practices.
• Collaboration
  • Work closely with the AI & Development Director to align deployments with internal development roadmaps and data architecture standards.
  • Coordinate with cross-functional teams on internal and client-facing initiatives, communicating requirements, data needs, and progress to stakeholders at all levels.
  • Collaborate with customer IT and data teams on existing data systems, governance policies, and AI deployments; coordinate with Microsoft and Anthropic support as needed.

Qualifications

• Proven experience deploying AI/ML solutions or similar technical implementations in production environments.
• Strong understanding of prompt engineering principles, AI security best practices, and data governance considerations.
• Experience with customer data sources and data quality challenges; familiarity with ETL/ELT processes or API-based data connections.
• Familiarity with ticketing and service management systems (HaloPSA experience a plus).
• Excellent technical communication skills with both technical and non-technical audiences.
• Self-directed problem-solving ability and comfort working in a fast-paced, growing team.
• Working knowledge of, or ability to quickly learn, multiple AI platforms and their tools.

Requirements

• Prior experience with Hatz AI platform or similar AI-as-a-service solutions.
• Hands-on experience with Microsoft Co-Pilot, Azure OpenAI, or Anthropic Claude API/platform integrations.
• Background in customer-facing technical support, professional services, project management, or service delivery.
• Experience defining support processes and categorization systems in managed services or MSP environments.
• Experience with data quality assessment, validation, or master data management; familiarity with GDPR, CCPA, HIPAA, or similar compliance frameworks.
• Background in data architecture or database administration.

Benefits

• Innovative Solutions: Work with cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs.
• Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
• Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
• Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.

Role Logistics

• This is a full-time position; Monday-Friday 8:00am-5:00pm EST.
• This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary.