[Hiring] Senior Associate GDCM Deployment PEP @Hilton

Role Description

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate GDCM Deployment PEP, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager, Property Engagement Platform, you will support projects including the deployment of PEP, Hilton's new PMS system.

What you'll do during a typical day:

• Support team members by troubleshooting issues and providing technical advice.
• Provide remote or onsite hotel training and support.
• Configure and build the system database.
• Set up hardware and system interfaces.
• Migrate hotels from the retired PMS ensuring all data is imported to PEP.

How you'll collaborate with others:

• Onboard new Associates through training on all aspects of a project and tasks.
• Guide Associate and liaise with the Manager to support Associate's development.
• Collaborate with internal and external support teams to resolve system issues.

Projects you'll take ownership of:

• Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, and training.
• Project Management duties in the absence of Project Managers.

Qualifications

• Three (3) years of professional experience in Technology or a related field.
• Two (2) years of work experience using Property, Sales or Revenue Systems.
• Understanding of Hilton's PMS, CRS and interfaces.
• Travel up to 80%.

Requirements

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
• Five (5) + years of professional experience in Technology or a related field.
• Experience as a successful systems installer.
• Knowledge in the following: point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON.
• Experience troubleshooting local hotel interfaces or systems.
• Bilingual.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what's next.