[Hiring] AI Content Moderation Lead @Social Discovery Group

Role Description

We are looking for an AI Content Moderation Lead.

• Leading the AI content moderation team (currently 6 people): organizing workflows, distributing tasks, and overseeing quality and productivity.
• Scaling the team to 25 people: sourcing, interviewing, hiring, and onboarding new team members.
• Running quality control for AI-generated content: setting up the review process, spotting errors, and giving structured feedback on moderation results.
• Working closely with the AI Content Generation team to keep improving output quality, lower the rejection rate, and cut down on repeat iterations.
• Creating, updating, and rolling out quality standards, evaluation criteria, and moderation guidelines (SOPs).
• Preparing weekly reports on team performance: volume of reviewed content, rejection rate, individual productivity, and trends in generation quality.
• Owning the team's key metrics: Rejection Rate, Content Review Time, and Moderation Accuracy.

Qualifications

• 2–5 years of experience as a Moderation Lead or in a similar role.
• Background in subscription-based consumer apps (social/dating, entertainment, gaming, creator/UGC platforms) or Trust & Safety-heavy products (marketplaces, social or content platforms); experience with AI or chat products is a strong plus.
• A track record of building processes from scratch or significantly restructuring existing ones.
• Experience with workforce planning and shift scheduling.
• Strong Excel/Google Sheets skills, basic analytics, the ability to build and read dashboards, and an understanding of product metrics.
• Solid sensitive data hygiene: secure processes and access management.
• Systems thinking and ownership: you see chaos and turn it into a working system.
• Resilience under pressure and a cool head when handling tricky cases.
• Empathy combined with a strong moral and ethical compass: you can draw clear lines between what's appropriate and what's overly prudish.
• Excellent communication skills: writing SOPs and reports, and using the right tone with different audiences.
• A cross-functional mindset: you can sell changes to product and the team, and explain their value to the business.
• Comfort working with NSFW content.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: up to $1,000 gross per year per employee for self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: equipped workplace and necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations; reimbursement of workplace costs up to $1000 gross once every 3 years for home office setup.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.