[Hiring] AI Automation Workflow Specialist @Matter Health

Role Description

Matter Health is seeking a hands-on, mission-driven AI Automation Workflow Specialist to join our Information Technology team. This individual contributor role is responsible for building and deploying AI-assisted workflow automations that support our operations, clinical, care support, and field-based teams, helping them spend less time on repetitive tasks and more time on the patients and work that matter most.

Working directly with business and clinical stakeholders, you will:

• Identify day-to-day workflow opportunities.
• Configure and deploy automations using Matter Health's established AI tools and platform.
• Support adoption across the organization.

This is a building and operational role, not a platform architecture or people management position. This role is ideal for someone who learns new AI tools quickly, enjoys partnering with non-technical teams to solve real problems, and is excited about applying emerging AI capabilities in service of a genuine mission. This position reports to the Chief Technology Officer. This is a fully remote role with up to 10% travel for occasional in-person meetings or team offsites.

Key Responsibilities

• Partner with clinical, care support, operations, and field-based teams to understand day-to-day workflows, pain points, and opportunities for AI-driven automation.
• Gather requirements from stakeholders with varying levels of technical fluency and translate real operational problems into automation ideas that can be built and tested quickly.
• Collect structured and informal feedback from clinicians, care support agents, operations staff, and field-based teams to guide ongoing iteration of deployed automations.
• Submit identified opportunities into the team's intake process and collaborate with the AI Platform Engineer and requesting-team leadership to define priorities.
• Use approved AI tools, agent platforms, and automation software to configure, build, and deploy workflow automations and AI-assisted processes for operations, clinical, care support, and field-based teams.
• Write and refine prompts and configure workflow logic within existing platform tooling, templates, and standards to automate repetitive day-to-day tasks.
• Test and refine deployed automations with real users, iterating based on usage feedback and observed performance.
• Monitor day-to-day performance of deployed automations and escalate issues related to accuracy, reliability, or unexpected behavior to the AI Platform Engineer or Engineering team.
• Follow established platform standards, prompt and context templates, and controls when building and deploying automations, including those handling protected health information (PHI).
• Create documentation, training materials, and enablement content to support successful adoption of new AI-driven workflows.
• Maintain a library of deployed automations, prompts, and workflow configurations to support consistency, reuse, and knowledge sharing across the organization.
• Support change management and adoption efforts as new automations are rolled out across operational teams.
• Partner with the AI Platform Engineer and stakeholders to evaluate when a deployed automation is ready to expand, refine, or retire.

Qualifications

• Associate's or Bachelor's degree, or equivalent practical experience.
• 1-3 years of experience in business operations, process improvement, workflow automation, or a related operational role.
• Hands-on experience using AI tools, chatbots, or no-code/low-code automation platforms to build or configure workflows.
• Strong ability to gather requirements from business and clinical stakeholders with varying levels of technical fluency.
• Comfortable working within established technical standards, prompt and context templates, and controls without needing to design underlying platform architecture.
• Experience documenting workflows and automation configurations clearly for both technical and non-technical audiences.
• Basic understanding of responsible AI practices and safe handling of sensitive data, including protected health information (PHI).
• Excellent written and verbal communication skills, with the ability to explain new tools clearly to non-technical audiences.

Preferred

• Experience in the healthcare industry; familiarity with clinical operations, call center or care support workflows, or field-based care models is a plus.
• Experience with EMR systems, healthcare data, or clinical workflow tools.
• Familiarity with value-based care, Medicare, or Medicare Advantage environments.
• Experience supporting distributed, remote, or field-based teams.
• Background in change management, user training, or internal enablement.
• Comfort working in a fast-paced, high-growth organization where priorities evolve.

What Success Looks Like

• Meaningful hours saved for operational, clinical, and field-based teams through deployed automations.
• Strong adoption of deployed automations by their target teams and users.
• A growing library of automations successfully built, deployed, and actively maintained in production.
• Efficient intake-to-launch cycle time from approved automation request to deployment.
• Collaborative, trusted relationships with clinical and operational stakeholders across the organization.
• Clear and accessible documentation that enables teams to understand and build on deployed workflows.
• Active contribution to a growing culture of AI-native thinking across the organization.

Benefits

• Medical, dental, and vision coverage.
• Employer-funded HSA options.
• Employer-paid life and disability insurance.
• Voluntary illness, accident, and hospitalization coverage.
• Access to Matter Health's in-person and virtual care services.
• Competitive compensation.
• 401(k) with company match starting on Day 60.
• Financial wellness resources and support.
• Up to 4 weeks of PTO.
• 10 paid company holidays.
• 2 volunteer days annually for meaningful causes.

Equal Opportunity Employer

Matter Health is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and foster an environment where every team member feels valued, respected, and supported.