[Hiring] Zoho CRM Specialist @Augusto Digital

Role Description

Augusto Digital is looking for an experienced Zoho CRM Specialist to join us on a contract basis, with the potential to grow into an ongoing role. You'll work with an existing, in-production Zoho CRM instance that needs expert attention:

• Assessing how it's currently configured
• Re-organizing its structure to match how the business actually operates
• Preparing it for integration into a larger custom application ecosystem

This is not a greenfield build and not a standalone admin role; it's a restructure-and-integrate engagement on a live system. This is ideal for a mid to senior-level Zoho practitioner who has cleaned up and optimized existing CRM installs before, is comfortable advising on process design, and can work alongside engineers on API-level integration.

Qualifications

• Hands-on experience administering and improving existing Zoho CRM instances
• Deep knowledge of Zoho CRM configuration: modules, blueprints, workflow rules, automation, and role/profile security
• Solid understanding of CRM process design, lead-to-close workflows, pipeline management, and reporting
• Experience making structural changes on live systems with real users and real data
• Experience with Zoho CRM's REST APIs and webhooks
• Working knowledge of Deluge scripting for custom functions and automation
• Independent, self-managed, and comfortable owning deliverables in a fast-paced environment
• Able to gather requirements directly from client stakeholders and turn them into a working configuration

Requirements

• Experience connecting Zoho to external systems via middleware (n8n, Zoho Flow, Make, Zapier) or direct API integration
• Broader Zoho One ecosystem experience (Zoho Books, Desk, Campaigns, Analytics, Creator) - Nice to Have
• Zoho certification (Zoho CRM Certified Consultant/Administrator) - Nice to Have
• Familiarity with JavaScript, Python, or TypeScript for integration work - Nice to Have
• Experience with automation platforms like n8n and AI-assisted workflows - Nice to Have
• Experience migrating clients from other CRMs (Salesforce, HubSpot, Pipedrive) into Zoho - Nice to Have

Benefits

• Impactful Work: Contribute to projects that make a significant impact for growing businesses
• Professional Growth: Opportunities for continuous learning and development in a dynamic and supportive environment
• Collaborative Culture: Work with a team of skilled professionals who are passionate about delivering value and driving growth
• Innovation: Be part of a company that puts AI and automation to work for its clients and encourages new ideas and approaches

To Apply

Please include a short description and example(s) of previous work that demonstrate your experience with:

• An existing Zoho CRM instance you audited and restructured, what state it was in, what you changed, and how you managed the transition for its users
• An integration you built between Zoho CRM and an external system (API, webhook, or middleware)
• A CRM process or workflow you redesigned and the business outcome it supported