[Hiring] Workers' Compensation Senior Risk Management Consultant @ProAssurance

Role Description

An exciting opportunity exists to join the ProAssurance family of companies! This position supports our workers’ compensation line of business, Eastern Alliance. Based on candidate qualifications, we may consider filling the role at a different level.

The primary responsibility of the Senior Risk Management Consultant position is to evaluate loss potential for current and prospective Workers’ Compensation insurance customers with respect to workplace Safety and Health. The position is responsible for recommending cost-effective, results-oriented consultative services to acquire and retain a positive customer base.

What you'll do:

• 50% - Develop and execute service plans to reduce policyholder loss exposure, improve Company profitability and aid in client retention by thoroughly evaluating a client’s facilities and needs; cultivate and develop high quality company-client working relationships by visiting and communicating with clients and agents on a regular and timely basis as necessitated by business needs and company guidelines.
• 15% - Prescreen selected new business submissions, including site visits and inspections; communicate via verbal and written processes to Underwriting to aid in risk selection in a thorough, accurate and timely manner. Define and communicate client needs and expectations through the prescreen process.
• 10% - Independently prioritize, execute and document risk management activities according to Company standards for an assigned book of business including review file and loss information, conduct hazard assessment surveys, communicate with team, organize service calls, prospect surveys, and agency visits.
• 5% - Serve as Lead Consultant or Program Manager for assigned Alternative Market Programs; ensure that the Risk Management service commitments are met and services correlate to fee income for Alternative Market customers by coordinating the overall account servicing to the appropriate program(s).
• 10% - Manage return-to-wellness initiatives by working collaboratively with agents, clients, claims, and underwriters to actively promote our ecovery® strategies; and ensure proper return to work guidelines and procedures are established, followed and achieved.
• 5% - Research operations and hazards of risks to provide effective consultative services; develop and share resources and support materials with colleagues.
• 2% - Identify catastrophic loss exposures, follow up with appropriate actions and communications; conduct accident investigations and follow up with “Lessons Learned.”
• 2% - Maintain knowledge of appropriate standards and best practices; attend courses and functions to develop job knowledge, maintain certifications; mentor and support the development of less experienced staff.
• 1% - Attend and/or participate in monthly team account review meetings prepared to discuss adverse accounts, solutions for handling these accounts, and other relevant topics.

Qualifications

• Bachelor’s degree required, preferably in occupational safety or related field, with seven years of progressive occupational safety and health experience.
• Prior transferrable knowledge and skills or insurance industry experience required.
• Advanced degree and/or professional designation/certification (CSP and/or ARM) preferred.
• Must meet any state provider qualifications for assigned territories.
• Ability to attend insurance and industry/business functions to promote and present a positive image of the Company.
• Proficiency in Microsoft Office computer applications including Word and Excel.
• Analytical ability, in order to analyze and interpret information; and make profitable decisions about risks.
• Attention to detail in processing information, establishing priorities, and expense management.
• Solid analytical and problem-solving skills, including formulating logical and objective conclusions.
• Ability to assess the urgency and importance of a situation and take appropriate action.
• Requires exposure to various manufacturing, industry and business environments where certain requirements regarding the use of personal protective equipment may be necessary.
• Ability to communicate effectively and professionally; verbally, in writing, through virtual and in-person presentations with various constituencies and at all levels in and outside of the organization.
• Demonstrated commitment to ongoing professional development to ensure we are providing our customers with competent and relevant consulting advice.
• Self-driven to accept new responsibilities, and work in collaboration or independently to help develop solutions to identified operational needs.
• Physical ability to climb stairs and ladders; walk long distances over uneven terrain, to reach remote areas during visits to all types of operations.
• Must possess a valid driver’s license, the ability to drive long distances to reach client/agency sites and have an acceptable driving record.

Benefits

• Access to a best-in-class benefits program.