[Hiring] Senior Claims Manager @Great American Insurance Group

Role Description

The Senior Claims Manager leads a team of experienced claims professionals responsible for managing complex workers’ compensation claims across California. This position oversees day-to-day team activities while driving claim strategy, customer service, employee development, and consistent execution of Strategic Comp’s claim philosophy. The Senior Claims Manager provides coaching and direction while empowering experienced adjusters to make thoughtful, proactive decisions that improve claim outcomes. This position works primarily from home and requires travel up to 35% of the time, including some overnight travel.

Responsibilities

• Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
• Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
• Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
• Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
• Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
• Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
• Partner with insureds to build support for claim strategies and maintain strong customer relationships.
• Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
• Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
• Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
• Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.

Qualifications

• Bachelor’s degree preferred.
• Generally, 10+ years of diverse workers’ compensation claims handling experience required.
• At least four years of California claims management experience required.
• Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon preferred.
• Demonstrated expertise in coverage analysis, reserving, claims investigation, and litigation management required.
• Experience managing claims for large or national accounts required.
• Proven leadership skills with experience coaching, developing, and managing experienced claims professionals.
• Strong communication, relationship-building, judgment, and strategic claims management skills.

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Full-time employees have access to medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays for full-time and eligible part-time employees.
• 401(k) plan with company match.
• Employee stock purchase plan and commuter benefits.