[Hiring] Workers' Compensation Claims Supervisor @Davies

Role Description

The Workers’ Compensation Claims Supervisor is responsible for overseeing a team of workers’ compensation claims professionals handling medical-only, lost time, and complex workers’ compensation claims. This role ensures claims are managed effectively, in compliance with regulatory requirements, company guidelines, and client expectations. You will provide leadership, coaching, and technical expertise to claims staff while supporting timely claim resolution, cost management, and successful return-to-work outcomes for injured workers.

Must have an active FL 5-20 or 6-20 license

Key Responsibilities

• Team Leadership & Development
  • Supervise and mentor workers’ compensation claims adjusters handling medical-only, lost time, and complex claims.
  • Provide coaching, performance feedback, and technical guidance to claims staff.
  • Support recruitment, onboarding, and professional development initiatives for claims team members.
  • Monitor workload distribution to ensure efficient claims handling and service delivery.
• Claims Oversight
  • Review complex or high-exposure workers’ compensation claims and provide guidance on claim strategy.
  • Ensure proper claim investigation, documentation, and reserve management.
  • Monitor claim handling practices to ensure compliance with workers’ compensation regulations and company standards.
  • Approve claim settlements within assigned authority limits.
• Medical & Return-to-Work Coordination
  • Partner with Nurse Case Managers and medical providers to support effective treatment and recovery outcomes.
  • Ensure appropriate return-to-work strategies are implemented when applicable.
  • Monitor medical management strategies to support efficient claim resolution.
• Client & Operational Performance
  • Serve as a point of contact for clients regarding claim performance and program updates.
  • Monitor operational metrics including claim duration, reserve accuracy, and claim outcomes.
  • Support leadership with reporting and operational insights related to workers’ compensation claims performance.

Qualifications

• 5+ years of workers’ compensation claims handling experience.
• Must have a FL 5-20 or 6-20 license.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of workers’ compensation laws, regulations, and claim handling practices.
• Excellent leadership, analytical, and communication skills.

Requirements

• Oversees day-to-day claims operations for an assigned team.
• Provides direct leadership to claims adjusters.
• Monitors team productivity, service delivery standards, and file quality.
• Conducts file reviews and supports quality initiatives.
• Assists with staffing coverage, scheduling, and workload balancing.
• Supports performance feedback and coaching initiatives.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.