[Hiring] Work Design & Innovation Specialist @Mercury Insurance Services, LLC

Role Description

Exciting opportunity for a change management innovator with an expertise in developing stellar materials leveraging AI from start to finish!

Work Design & Innovation is a new function at Mercury with key focus on spearheading future forward ways of working along with redesigning work for the age of AI. You will be joining this new function as the Work Design & Innovation Specialist to help teams across Mercury put Future Forward Ways of Working into practice and scale new ways of working.

• Sitting in the Future Forward Ways of Working Lane and reporting to the Principal Work Design & Innovation Manager.
• Turn Future Forward priorities into practical assets, tools, and support that make new ways of working easy to adopt.
• Run the Change Champion community across Mercury that carries these practices into everyday work.
• Work closely with the Manager who defines the movement and owns its methods, tools, and measurement.
• Build collateral, enable champions, and track how adoption is landing to continuously improve the program.
• Support Mercury’s Work Design & Innovation goals of improving speed, quality, and better experiences on the journey to becoming a top-15 P&C carrier by 2030.

Qualifications

• Minimum: Bachelor’s degree or equivalent combination of education and relevant experience preferred.
• 3 to 5 years of experience in enablement, change and adoption support, program coordination, communications, or a related field.
• Consulting experience preferred, but not required.
• Experience with Glean or similar AI platforms a plus.
• Experience with the insurance industry preferred.

Requirements

• A self-starter and natural driver, excited to help build something new and energized by tackling challenges.
• AI-curious and tech-forward, a hands-on user of AI and collaboration tools.
• Creative and strong builder of toolkits, templates, training, and communications.
• Some experience supporting communities, networks, or change/champion programs.
• Organized, reliable, and detail-oriented, keeping many pieces moving without dropping details.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions.

Company Description

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers!

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.