[Hiring] WFRP Claims Specialist @Sompo International

Role Description

Are you looking for your next opportunity? Sompo has a unique opportunity for a WFRP Claims Specialist in our West Region team. As a Whole Farm Revenue Protection (WFRP) Claims Specialist, you will provide exceptional customer service to agents and producers by accurately and efficiently auditing and verifying WFRP Claims. You'll serve as an expert in areas of WFRP claims procedure and auditing. The WFRP Claims Specialist will also provide research and verification of claims/policy data, troubleshoot identified problems or issues, and train other staff as needed in the area of WFRP Claims.

Location: This position may be based remotely in Washington, California, Illinois, Texas, Florida, Kentucky, or Oregon, with consideration also given to candidates located in other U.S. states.

We strive for collaboration which is why we offer a work environment where our employees thrive and develop long-lasting careers.

What you’ll be doing:

• Audit, review, and process WFRP claims accurately and timely in accordance with policy requirements, standard operating procedures, and regulatory guidelines.
• Research and resolve complex claims, policy, and system issues, including PASS errors, with limited supervision.
• Serve as a resource on WFRP claims procedures, policy interpretation, and related underwriting and claims processes.
• Partner with underwriters, adjusters, compliance staff, agents, and producers to resolve questions and support effective claim handling.
• Apply working knowledge of WFRP, MPCI, FCIC, NCIS, RMA, and related manuals, handbooks, and policy documentation to support claim decisions.
• Support continuous improvement by identifying system issues, assisting with training development, and helping implement process enhancements.
• Maintain knowledge of regional crops, farming practices, and internal procedures to support strong claims performance.
• Adapt to changing priorities, systems, and business needs while maintaining strong research quality and timely execution.
• Travel as needed, up to 25%.

Qualifications

• Advanced experience in MPCI underwriting, claims auditing, and/or claims processing required.
• 5+ years of MPCI or WFRP crop insurance experience preferred.
• Advanced knowledge of FCIC MPCI and WFRP policies, with the ability to interpret policy provisions and supporting documentation.
• Knowledge of IRS federal tax forms, company policies and procedures, and related claims or underwriting systems preferred.
• Strong computer skills, including Microsoft Office Suite and Adobe Acrobat.
• Strong analytical, mathematical, organizational, and problem-solving skills.
• Effective verbal and written communication skills, with the ability to work well across all levels inside and outside the organization.
• Strong customer service skills and the ability to manage multiple priorities independently and as part of a team.
• Ability to maintain confidentiality, adapt to change, and work effectively through complex issues.

Requirements

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Ability to stand or sit constantly/continuously.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
• Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and visual inspection.

Benefits

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax-Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.