[Hiring] Senior Claims Specialist @DoorDash USA

Role Description

DoorDash is seeking a Senior Claims Specialist, Insurance Claims Operations to serve as the team’s go-to expert for assessing risk and managing our highest-severity, most sensitive claims through to closure. This role is responsible for:

• Assessing risk and severity on the most difficult claims.
• Taking ownership of high-severity escalations.
• Mentoring Claims Specialists.
• Coordinating closely with cross-functional teams across Legal, Risk & Insurance, Actuarial, and Quality Assurance.
• Utilizing, helping build, and scaling AI-enabled tools and workflows.
• Contributing to training materials and process improvements based on hands-on claims expertise.

This position will report to a Supervisor, Insurance Claims Operations and is remote. Onboarding takes place Monday through Friday during the first 4–6 weeks. After onboarding, the regular work schedule may fall on Monday through Saturday between 7:00 a.m. and 7:00 p.m., based on business needs.

You're excited about this opportunity because you will:

• Assess risk and severity on the most complex or sensitive incidents, applying operations expertise to recommend next steps.
• Take ownership of high-severity escalations, coordinating closely with cross-functional partners.
• Serve as a go-to resource and subject matter expert for Claims Specialists.
• Spot patterns and root causes across incidents, surfacing process, policy, or workflow gaps.
• Utilize, help build, and scale AI-enabled tools and automation.
• Support quality by reviewing case work, sharing feedback, and helping close skill gaps on the team.
• Contribute to training materials, playbooks, and process documentation.
• Bring an extremely solution-oriented mindset to process, tool, and policy changes.

Qualifications

• 4+ years of hands-on claims operations experience (e.g., bodily injury, property, Commercial Auto, General Liability, or Workers' Compensation).
• Strong risk-assessment skills.
• Experience mentoring or informally guiding less experienced Claims Specialists.
• Strong analytical and problem-solving skills.
• Comfortable utilizing, building, and scaling AI-enabled tools and automation.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.
• An extremely solution-oriented mindset.

Benefits

• Comprehensive benefits and perks including premium healthcare.
• Wellness expense reimbursement.
• Paid parental leave.
• Opportunities for career growth.