[Hiring] WFM Support Coordinator @Mondelēz International

Role Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application knowledge to support implementation of the given solutions.

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to:

• Identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance.
• Collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments.
• Work with project resources to provide design collateral and to configure software components aligned with security policy and governance.
• Ensure adherence to development and configuration standards and processes.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred).
• 2+ years of experience with HRIS, payroll, or time & attendance systems.
• Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred.
• Prior experience in a support or HR operations role is an advantage.
• Strong customer service and communication skills.
• Ability to troubleshoot application issues and provide clear guidance to end-users.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in MS Excel, Word, and reporting tools.
• Knowledge of payroll processes and labor law compliance (advantageous).
• Scheduling / labor management, experience in MVS (Master Rotation and Auto Assignment).
• Workday/HCM Integration.

Requirements

• Working collaboratively with multiple vendors.
• Leading complex projects - project management.
• Stakeholder management and influencing skills.
• Managing infrastructure services delivery, support and excellence.
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International.
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library.
• Working with internal and external teams and leading when necessary.

Benefits

• No Relocation support available.

Company Description

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

• We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
• We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
• Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world.
• Our people are energized for growth and critical to us living our purpose and values.
• We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.