[Hiring] Wellness Coach @Direct Meds LLC

Role Description

DirectMeds is seeking a Wellness Coach to provide ongoing, personalized support to patients throughout their health and wellness journey. Wellness Coaching serves as a key continuity-of-care resource for patients after prescription, helping address the non-clinical factors that can impact progress, adherence, motivation, and long-term success.

Wellness Coaches support patients from onboarding through reaching their goals and beyond. Rather than ending support once a patient reaches a milestone, coaches help patients maintain their progress, navigate plateaus, overcome barriers, and build sustainable habits for continued success.

What You'll Do

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day.
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance.
• Review patient intake forms and physical activity logs prior to sessions to prepare individualized coaching guidance.
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness.
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges that may affect their success.
• Coach with a patient-retention mindset by helping patients remain engaged and supported throughout their journey.
• Respond to team queue tickets and complete Wellness Referral outreach projects.
• Complete Wellness Reviews and conduct appropriate outreach to patients who may be experiencing little to no progress with their current wellness program.
• Request completed intake forms and confirm appointments with patients via email prior to scheduled sessions.
• Identify patients who may benefit from additional medications, supplements, or wellness solutions offered by DirectMeds and provide appropriate education regarding available options.
• Send individualized post-session follow-up emails outlining session highlights, successes, challenges, recommendations, and plans of action.
• Track session discoveries, outcomes, and plans of action in Google Sheets to support accurate reporting and program metrics.
• Document additional pertinent session information in Zoho Notebook.
• Collaborate with internal teams when patient needs require additional support or escalation.
• Maintain professional, compassionate, and consistent communication throughout every patient interaction.

Qualifications

• Strong verbal and written communication skills with the ability to build trust and rapport with patients remotely.
• Ability to provide individualized wellness guidance while remaining within the non-clinical scope of the coaching role.
• Strong organizational skills and attention to detail.
• Ability to review patient information and translate it into actionable, easy-to-understand wellness recommendations.
• Comfortable discussing nutrition, physical activity, healthy habits, motivation, and lifestyle changes.
• Ability to support and motivate patients experiencing plateaus, setbacks, or stalled progress.
• Strong follow-up and documentation skills.
• Ability to manage multiple patient sessions, outreach responsibilities, and administrative tasks throughout the day.
• Comfortable working independently in a fast-paced, remote environment.
• Proficiency with computers, email, spreadsheets, and digital documentation platforms.

Requirements

• Previous experience in wellness coaching, health coaching, nutrition, fitness, patient support, healthcare, telehealth, or another patient-facing environment.
• Experience supporting patients through long-term health, wellness, or weight-management goals.
• Experience with patient retention, engagement, or ongoing care programs.
• Familiarity with Google Workspace, Google Sheets, Zoho, CRM platforms, or similar documentation systems.
• Knowledge of wellness programs, nutritional strategies, physical activity recommendations, GLP-1 medications, peptides, NAD+, supplements, or other wellness and longevity solutions.

Equipment Requirements

• A reliable personal laptop or desktop computer.
• A quality headset for virtual patient sessions and meetings.
• High-speed internet connection.
• A professional, private workspace suitable for conducting patient sessions remotely.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including Health, Dental, and Vision.
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies and programs in health, wellness, and longevity.
• The opportunity to build meaningful, ongoing relationships with patients and support their long-term success.

How to Apply

Submit your resume along with a brief note describing your experience in wellness coaching, healthcare, fitness, nutrition, patient support, or other related patient-facing roles.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.