[Hiring] Website Help Centre Administration Coordinator @HRS Talent Solutions

Role Description

Finding the right answer online depends partly on where an article has been placed. In this remote role, you would review supplied help articles, compare their approved topic labels with the help-centre structure, and put or flag each article in the appropriate section. The content owner decides what the article says; your responsibility is an organized route to it. This is office administration for a website, with a direct customer service benefit when people can find current guidance.

The schedule can be full-time or part-time. The rate is $26.75–$28.55 per hour.

• Working with the article map
• A page about changing an email address might belong under account settings, while a page about an order address belongs under delivery.
• A keyword in the title does not settle the classification.
• Read the approved summary and the current category guidance before moving a page.
• If the help centre supports more than one category, use the organization’s rules for primary and secondary placement.
• When the guidance is unclear, identify the competing categories and ask the content owner rather than inventing a new section.
• You might be given a group of new articles, a list of pages that users struggle to find, or a request to clean up outdated category labels.
• The work starts with the approved source list.
• Check the article status: a draft should not become public because you changed its category.
• Record the prior and proposed placement for anything that needs review.
• Once an approved change is made, open the live or preview navigation and confirm that the link appears in the intended place.
• The organization may have different articles for customers and internal staff.
• Verify the audience before placing anything into a public section.
• If a restricted guide shows up in the wrong category, stop and use the privacy escalation route.
• Access problems or broken links go to the website team; this role does not require code changes.

• Tasks that could be assigned:
• Check article titles, summaries, and approved topic labels.
• Compare the page with the existing help-centre sections.
• Select permitted categories in the online content system.
• Flag duplicate or conflicting placements for editorial review.
• Keep draft and published statuses separate.
• Preview navigation after an approved change.
• Record pages with broken links or unclear audiences.
• Maintain a list of items awaiting the content owner’s decision.
• Check the navigation after a change.

• The article remains in its approved publication state.
• The intended section shows the correct title.
• The link opens the intended article, not an older copy.
• A restricted page is absent from public navigation.
• A secondary category follows the owner’s guidance.
• The review record shows what changed and who approved it.

If you have used an online knowledge base as a customer, you already know how frustrating a misplaced article can be. Prior website or customer service employment is a plus, not a requirement. The company will train you on its categories, publishing permissions, and review log. The starting abilities are careful reading, basic browser use, and willingness to ask when two topics overlap. A home office can support this quiet remote work; access and equipment will be confirmed by the employer.

Considering this position, you may have organized online information without holding a website job title. That experience can be useful here, and the company will teach its help-centre system. If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.

The hiring team will explain which article categories are in scope. This role does not require technical writing or independent publication approval.

How this role is measured

A completed assignment leaves a page in a supported category with its status intact and a clear note about any unresolved placement. The aim is a usable help centre, not the largest possible number of category tags. If an article genuinely belongs in two places, document the reason and let the authorized owner decide. That distinction is what keeps a simple administrative task from creating a confusing navigation system.