[Hiring] Contract Administration Coordinator @Otis Elevator Co.

Role Description

Otis Elevator Company is searching for a highly motivated O Contract Administration Coordinator to be a part of a high performing team within the North America Delivery Ops Sales organization.

• Accountable for full process of entering maintenance contract details through financial booking.
• Pilot and implement the new O Booking processes.
• Work with the O Maintenance Contract team to train and implement the new processes to all of North America.
• Ensure maintenance contracts are booked accurately for all new maintenance contracts, contract revisions, resigns, and digital subscription bookings.
• Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty.
• Reconcile questions with the Sales Representative, access to systems, accuracy of data, elimination of future collection and dispute issues.
• Serve as the first point of contact for questions or disputes.
• Collaborate effectively with cross-functional teams such as Sales Professionals, Finance, and Digital Teams.

Qualifications

• Bachelor’s degree highly desired.
• 2+ years contract processing and/or elevator industry experience desired.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-oriented, and self-motivated with excellent time management and organizational skills.
• Knowledge and strict enforcement of company EH&S policy and processes.

Benefits

• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• Employee Scholar Program, which sponsors colleagues to pursue degrees or certification programs.

Company Description

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

• Recognized products in famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers.
• 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists.
• Committed to meeting the diverse needs of customers and passengers in more than 200 countries and territories worldwide.
• Proud to be a diverse, global team with a proven legacy of innovation.
• Focus on people, putting passengers, customers, and colleagues at the center of everything we do.
• Guided by values prioritizing Safety, Ethics, Quality in all that we do.