[Hiring] Warranty Administrator @Warranty Processing Company

Role Description

We are seeking experienced Automotive Warranty Administrators with a minimum of 2 years of experience in processing automotive warranty claims. This remote position requires strong technical knowledge, attention to detail, and the ability to work collaboratively in a team environment.

Core Responsibilities

• Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer.
• Book and close claims as required by the dealer.
• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment.
• Remain current on all factory recalls and announcements.
• Reconcile all warranty receivables and warranty schedules; collaborate with dealership accounting departments to obtain payments.
• Maintain all service and customer records as required by the dealer and manufacturer.
• Complete relevant Manufacturer Certification Requirements as needed.
• Maintain compliance with all WPC internal policies and procedures.

Qualifications

• Minimum 2 years of experience processing automotive warranty claims.
• Experience with dealer management systems (DMS) such as CDK, Reynolds & Reynolds, Ignite, Dealertrack, Tekion, UCS, ASI, Automate, or similar.
• Excellent communication skills.
• Experience with automotive client relations.
• Ability to work well in a team environment.
• Persistent problem solver with a positive attitude.

Benefits

• Bi-Weekly Pay
• Paid Time Off (PTO)
• 10 Company Holidays per Year
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• STD Insurance (Company Paid)
• LTD Insurance (Company Paid)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 401(k) Retirement with Company Match