[Hiring] Fleet Warranty Manager @Keurig Dr Pepper

Role Description

The Fleet COE Warranty Manager leads enterprise warranty recovery, asset reliability tracking, and OEM policy claim administration across the KDP Beverage Operating Unit. Supporting approximately 200 technicians, 50 internal maintenance shops, 9 Regions, and 3 Business Units, this role aggressively pursues OEM warranty reimbursements, tracks component failure rates, and establishes nationwide warranty workflows to reduce total cost of ownership (TCO) across Class 8 heavy-duty tractors, route delivery vehicles, beverage trailers, and warehouse Material Handling Equipment (MHE).

In this role, you will act as the primary owner for warranty strategy within the Fleet COE, partnering with the Fleet COE Capability Manager, Fleet COE Parts Manager, Regional Fleet Managers, Fleet Field Leadership, and OEMs to transform warranty recovery into a disciplined, high-return financial driver for KDP.

Responsibilities

• Work schedule: Regular business hours, 30% travel (50% travel during FMS implementation)
• Typical start time and average workday: 8am-5pm with occasional off hours
• Warranty Administration & Financial Recovery:
  • Lead end-to-end national warranty tracking and claim submission workflows across all OEMs (e.g., Freightliner, Volvo, Cummins etc.), component suppliers, and third-party repair networks.
  • Audit internal repair orders and external vendor invoices to ensure all eligible claims are captured, filed, and collected promptly.
  • Negotiate directly with dealers, OEMs, and aftermarket suppliers to maximize financial recovery, secure goodwill allowances, and resolve technical warranty disputes.
  • Partner with the Fleet Parts Manager to establish standardized shop protocols for defective parts retention, tagging, and return pipelines required for vendor claim validation.
• Asset Performance & Predictive Reliability:
  • Monitor asset health, equipment downtime trends, and failure rates to identify recurring component defects and collaborate with OEM engineering teams on solutions.
  • Analyze Repair & Maintenance (R&M) trends and telematics fault code data (Geotab) to build proactive and predictive maintenance protocols alongside the Capability Manager.
  • Oversee national campaign recall rollouts, OEM technical service bulletins (TSBs), and mandatory software/after treatment update schedules across the fleet.
• Fleet Systems & Vendor Governance:
  • Serve as the business Subject Matter Expert (SME) for warranty registration, claim tracking, and core recovery modules within KDP’s new Fleet Maintenance System (FMS).
  • Establish warranty Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for commercial dealers and 3rd-party repair facilities.
  • Partner with Fleet Procurement and Regional Leaders during vehicle spec development to recommend optimal OEM warranty coverage packages and extended protection options based on historical failure data.
• Financial Reporting & Compliance:
  • Track national warranty recovery performance vs targets, analyze TCO trends across asset classes, and deliver regular recovery performance reports to senior leadership.
  • Ensure all warranty-related repair procedures and record-keeping ensure adherence to DOT, FMCSA, OSHA, EPA, STATE/LOCAL and KDP safety, operational and environmental compliance standards.
  • Maintain centralized warranty registries, extended warranty documentation, and OEM campaign tracking databases.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, Fleet Management, Finance, or related field (or equivalent trade experience combined with technical credentials).
• 5+ years of progressive leadership experience in heavy-duty fleet management, warranty recovery administration, OEM policy claim management, or commercial shop operations.
• Deep technical understanding of Class 8 heavy-duty truck diagnostics/aftertreatment systems, medium-duty delivery vehicles, beverage trailers, refrigeration units, and warehouse MHE (electric/IC forklifts).
• Advanced proficiency with enterprise Fleet Maintenance Systems (FMS/CMMS) warranty modules (e.g., Trimble TMT, AssetWorks, RTA, Ryder/Penske platforms), Microsoft Office, OEM dealer portals, and telematics platforms (Lytx/Geotab).
• Proven track record of negotiating high-dollar claim recoveries with OEMs, auditing repair orders, and tracking financial realization alongside Finance.
• Solid understanding of FMCSA safety standards, DOT inspection criteria, and OSHA compliance related to fleet maintenance.

Benefits

• $86,000- $110,000 / year
• Medical, Dental and Vision
• Paid Time Off
• 401(k) program with employer match
• Child & Elder Care
• Adoption Benefits
• Paid Parental Leave
• Fertility Benefits
• Employee Resource Groups
• Breastmilk Shipping Services
• Dependent Scholarship Program
• Tuition Reimbursement
• Education Assistance
• Employee Assistance Program
• Personalized Wellness Platform
• Mileage Reimbursement and more!
• Annual bonus based on performance and eligibility