[Hiring] VP Onboarding @Sport Alliance

Role Description

Join the Alliance: Your Expertise, Our Global Impact. Sport Alliance builds the technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications. As we scale globally, we're looking for a leader who thrives on ownership and brings expertise to complex, cross-market challenges.

As VP Onboarding, you own our global onboarding function. You set the standards, playbooks, and quality bar every market delivers against, and lead onboarding teams across Australia, the USA, Germany, and Poland. You don't run individual implementations — you build the structure, the leaders, and the processes that make customer go-live fast and predictable at scale.

Your Responsibilities

• Own the global onboarding strategy, operating model, and quality standards.
• Define the global onboarding playbook and methodology that regional teams adapt and execute.
• Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland, including regional leaders.
• Own the function's key metrics — go-live speed, onboarding quality, and capacity — and report performance regularly to leadership.
• Act as the senior escalation point for the most complex and at-risk enterprise onboardings.
• Partner with Sales on pipeline readiness and capacity planning.
• Balance global consistency with regional and customer-segment needs.
• Own the function's budget and resource planning.

Qualifications

• 8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience.
• Proven success building and scaling an onboarding or implementation function, ideally across multiple regions.
• Experience leading distributed, multi-time-zone teams while developing managers and senior leaders.
• A strong operational mindset, with the ability to drive structured execution and continuous improvement.
• Solid understanding of platform configuration, data migration, API integrations, and customer workflows.
• Strong stakeholder management skills, with the confidence to communicate effectively with executive leaders and enterprise customers.
• Genuine, hands-on experience using AI to drive operational impact in a customer-facing or operations function.
• Experience with fitness, wellness, or membership platforms (e.g. Mindbody, ABC Fitness, Daxko, or similar) is a strong advantage.
• Excellent command of English is essential; German language skills are a strong plus.

Benefits

• 30 Days Annual Leave with a 5-day workweek – enjoy extra paid time off to rest, recharge, and balance your work and personal life.
• Flexible Work Model – 100% mobile work within Germany.
• Fitness & Well-being (Choose 1 of 2):
  • Stay active your way! Choose either our free Move Republic Program to earn points for rewards, OR join EGYM Wellpass for just a €20/month co-pay to access a massive network of gyms, pools, and studios (we cover the rest!).
• Access to Udemy – boost your skills with thousands of high-quality online courses.
• Deutschland Ticket Subsidy – commute affordably – we cover part of your ticket cost.
• Company Pension Scheme (bAV) – receive an above-average employer contribution in Germany or Austria.
• Flexible Working Hours – adjust your schedule to fit your lifestyle.
• Employee Discounts – access top deals in Germany and Austria via our benefits portal.