Back to Remote jobs >
All others
VP of Service Delivery
@Appunite
[Hiring] VP of Service Delivery @Appunite
Mar 25, 2025 - Appunite is hiring a remote VP of Service Delivery. 💸 Salary: 35,000 - 45,000 pln/month. 📍Location: Poland.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves driving service excellence and ensuring operational excellence, high customer satisfaction, and financial efficiency while shaping and executing the company’s service strategy.
- Creating and implementing a comprehensive service delivery strategy that aligns with the company's overall business objectives.
- Overseeing the operational aspects of service delivery, ensuring efficient and effective processes.
- Leading and managing teams responsible for service delivery, focusing on coaching, recruiting, and developing team members.
- Ensuring that services meet or exceed client expectations, contributing to customer satisfaction and retention.
- Managing budgets and ensuring that service delivery operations are profitable.
- Maintaining strong relationships with stakeholders to ensure seamless service delivery and resolve issues promptly.
Qualifications
- 6+ years of experience in management, leading, and motivating teams providing services to clients.
- 3+ years of experience working directly with C-level executives and leading other team leaders.
- Experience in client-facing roles, including direct collaboration with C-level executives and other high-ranking stakeholders.
- Experience in developing and managing departmental budgets.
- Experience or exposure to digital product development, with an understanding of how products are built, financed, or bootstrapped.
- Ability to relate to both founder and development perspectives, recognizing challenges and trade-offs in product growth and execution.
- Ability to anticipate market trends and proactively adapt strategies to seize new opportunities and mitigate risks.
- Experience in shaping company strategy.
- Experience in leading teams without direct involvement in their day-to-day operations, focusing on strategic guidance and leadership.
- Experience in joining teams as an external leader, with a proven track record of creating a PULL effect—inspiring engagement, trust, and voluntary alignment with strategic goals.
Requirements
- Demonstrated history of measurable successes in previous roles, with the ability to share specific achievements.
- Proven track record of identifying and nurturing future leaders, fostering long-term team development.
- Proven track record of introducing company-wide changes that create impact and sustain long-term success.
- Proven experience managing portfolio finances, including working within budget constraints and achieving financial goals across an entire portfolio.
Recruitment Process
- Intro Interview with our Recruitment Team (approx. 60 minutes)
- Willingness to provide references (short call) from a direct report whom you have supported in leading their team.
- Ability to provide written references from a direct manager.
- Video Interview with one of Heads - culture assessment (approx. 60 minutes)
- Video interview with one of Heads - cross verification in a team (approx. 60 minutes)
- Workshops together - Onsite Collaboration & Final Validation with our Heads (1 day)
Similar Remote Jobs
More jobs at Appunite
-
Software Development 11,500-18,000 pln net/month b2b EuropeMar 28, 2025
-
Software Development 28,000 - 32,000 pln per month PolandMar 17, 2025
-
Software Development 20,000 - 30,000 pln per month PolandMar 17, 2025
More All Others jobs
-
All others unspecified FranceMar 30, 2025
-
All others unspecified PhilippinesMar 30, 2025 -
All others $39,400 - $77,300 annually USAMar 30, 2025
More jobs in Poland
-
All others unspecified Hungary, Poland, Czech RepublicMar 30, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,718 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
35,000 - 45,000 pln/month
|
Remote
Location
Poland
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
