[Hiring] VP, Head of Digital Onboarding & Servicing & Cash Management Ops @Mashreq

Role Description

The role typically involves overseeing and managing the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within an organization.

• Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
• Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards.
• Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise.
• Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment.
• Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency.
• Oversee budgeting, forecasting, and financial performance of the accounting services and cash management departments.
• Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.

Qualifications

• Typically, 10+ years of experience in banking or financial services, with a focus on account management, ATM operations, and cash management.
• Understanding of banking technologies, including digital onboarding systems, ATM software, and cash management tools.
• In-depth understanding of banking operations, account management, ATM networks, and cash management processes.
• Skills in optimizing processes, improving service delivery, and managing resources effectively.
• Proven experience in a leadership role, managing teams and driving strategic initiatives.
• Experience in managing projects, particularly those related to technology integration and process improvement.
• Ability to develop and implement long-term strategies that align with organizational goals.
• Proficiency in budgeting, financial planning, and cost management.
• Strong verbal and written communication skills to interact with stakeholders, present reports, and lead meetings.

Requirements

• Ensure smooth and efficient operations for account opening, servicing, ATM management, and cash handling processes.
• Maintain high levels of customer satisfaction by ensuring that account services, ATM operations, and cash management meet or exceed customer expectations.
• Ensure all operations comply with regulatory requirements and internal policies.
• Achieve financial targets related to account services, ATM operations, and cash management.
• Drive the adoption of new technologies and innovative solutions to improve service delivery and operational efficiency.
• Lead and develop a high-performing team.
• Develop and execute strategic plans for accounting services, ATM operations, and cash management.
• Build and maintain strong relationships with key stakeholders, including customers, vendors, and internal departments.

Benefits

• Delivering superior service to clients by leading with innovation.
• Treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
• Actively contributing to the community through responsible banking.

Company Description

The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

• Together, we pioneer key innovations and developments in banking and financial services.
• Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.