[Hiring] VP, Core Market Operations @First American

Role Description

The Senior Director, Core Market Operations, provides strategic and operational leadership for title and escrow operations across the state or broadly defined market, with accountability for P&L, performance, operational excellence, talent development, customer experience, and execution of the market's long-term strategy.

Working closely with Sales leadership, this leader develops and executes an integrated state strategy to accelerate growth, capitalize on market opportunities and strengthen financial performance. The role requires a forward-thinking leader who champions technology, data-driven decision-making, process transformation, and organizational change to prepare the market for future platform transformation.

What You’ll Do

• Business & P&L Leadership
  • Own overall P&L performance, including revenue, profitability, productivity, expense management, and financial objectives.
  • Use financial, operational, customer, and market data to identify trends, opportunities, and areas requiring action.
  • Create accountability for results while balancing near-term performance with decisions that strengthen the market's long-term position.
• Strategic Direction & Growth
  • Develop and execute a comprehensive state strategy with Sales leadership, translating Division objectives into clear priorities and measurable goals.
  • Identify untapped market, customer, and operational opportunities and turn them into actionable growth strategies.
  • Align talent, technology, resources, and operational capabilities to capitalize on opportunities and strengthen market performance.
• Technology, Transformation & Change Leadership
  • Champion technology and innovation as enablers of growth, efficiency, customer experience, and employee effectiveness.
  • Lead technological, operational, and organizational transformation by building understanding, readiness, engagement, and adoption.
  • Prepare the market for future platforms and operating models by redesigning processes, developing change-ready leaders, and sustaining performance through transition.
• Operational Leadership
  • Lead title and escrow operations across multiple offices, ensuring service quality, risk management, regulatory compliance, and adherence to company standards.
  • Continuously evaluate workflows, staffing, organizational structure, and operating practices to improve productivity and scalability.
  • Ensure operational capabilities evolve with customer expectations, technology, market opportunities, and business strategy.
• Sales Partnership & Customer Focus
  • Partner closely with Sales leadership to develop and execute the state's growth strategy and create shared accountability for market performance.
  • Align operational capabilities with customer acquisition, retention, and expansion opportunities.
  • Use customer insights, competitive dynamics, and market trends to inform decisions and identify growth opportunities.
• People Leadership & Organizational Development
  • Build and develop a high-performing leadership team capable of delivering today's results while preparing for future transformation.
  • Establish clear expectations and accountability while strengthening talent pipelines and succession plans.
  • Create a culture that embraces technology, challenges assumptions, contributes ideas, and continuously improves the business.

Qualifications

• Strategic and forward-thinking leadership with strong P&L and business acumen.
• Demonstrated change leadership and a technology and innovation mindset.
• Strong talent development, collaboration, influence, and operational excellence.

Requirements

• Significant leadership experience in title, escrow, real estate services, or a closely related industry, including P&L ownership and multi-site or regional operations.
• Proven success developing growth strategies and leading meaningful technological, operational, or organizational transformation.
• Strong technology orientation, financial and analytical acumen, and ability to build leadership teams, partner with Sales, identify opportunities, and translate strategy into execution.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Company Description

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.