[Hiring] VP & Chief of Staff to SVP, GM Americas @Rimini Street

Role Description

We are seeking a VP & Chief of Staff to SVP, GM Americas. Reporting directly to the SVP, GM Americas, this role requires periodic travel throughout the Americas, including the United States, Canada, Mexico, and Brazil. This position may be performed remotely from a home office in the United States, with a preference for candidates located in the Central or Eastern time zone.

Rimini Street is growing rapidly globally, with the North American Theater being the largest region in the world by revenue, client base, and employees. The Chief of Staff will assist the SVP, GM, Americas in leading Sales, Marketing, Account Management, Service Delivery, and other functions. The Chief of Staff will coordinate theater activities, build cross-functional initiatives that remove friction, and improve communications while uniting the teams to drive growth and achieve assigned targets.

Essential Duties & Responsibilities

• Assist the Theater GM in carrying out Sales Leadership across the Americas Theater overseeing field operations, meeting financial and business goals.
• Drive coordination across all functions within the Theatre, both those that directly report into the GM and functions that report to Global functional leaders including Field Marketing, Service Delivery, Global On-Boarding, Legal, Finance, and HR.
• Contribute to the development and execution of plans to meet quarterly and annual goals for sales, revenue, client retention, client satisfaction, including costs and profit.
• Support GM in Sales leadership to execute against a plan to exceed quota targets every quarter, for both New business and Renewals.
• Assist North America Sales leaders in preparing and providing accurate weekly sales forecasts and pipeline summaries.
• Support NA leadership to recruit, retain and grow top performing teams in sales (business development, field sales, and account management), including sales management at the VP and Director levels.
• Support GM with Alliance and Partnership activities with the goals of building pipeline opportunities and driving new business.
• Organize for efficient use of time.
• Organize staff meetings, weekly, monthly, and quarterly reviews.
• Create agendas, create templates, prep presenters, review presentations for content and clarity.
• Prepare executive communications and presentation materials for C-level meetings.
• Help execute operating cadence - weekly, quarterly, and annual cycle.
• Participate in annual planning, with interlock across Sales, Products, Finance, and Marketing.
• Drive projects and initiatives.
• Assist with projects that need added focus, supplement bandwidth of specific groups or functions as needed.
• Drive initiatives that cut across geographies, functions, and teams.
• Work off-line to overcome hurdles and objections, maintain momentum and execution of top priorities.
• Coordinate special projects – partnerships, investments, legal matters.
• Provide analysis and insights, framing and guidance on key issues.
• Provide data, metrics, and analysis on operations under the North America Theater GM.
• Add insights to analytics to frame business and operational issues for executive decision.
• Be a trusted resource and sounding board for the Theater GM, to discuss issues, test ideas, and explore options.
• Conduct annual analysis of global field operations to inform strategic direction and investment choices.

Qualifications

• A successful track record in a similar role as Chief of Staff or head of Business Operations for a senior executive in companies with at least $300 million in annual revenue.
• Experience leading Business Operations or Sales Operations teams in Enterprise software companies.
• Experience in staff roles for C-level leaders of customer-facing functions (Sales, Marketing, Account Management).
• Prefer experience in high-growth software or software-related services businesses.
• Direct experience in line jobs across multiple functions and disciplines, especially Sales, Marketing, and Finance.
• Direct experience in customer-facing roles in Sales organizations, post-sales Account Management, Marketing, or Service Delivery.
• Experience with both new business/new customer acquisition and recurring revenue streams/renewals.
• Proven track record of driving strong business success, sales, and client satisfaction results against target plans.
• Participation in management teams overseeing global activities.
• Experience with and understanding of business financials and P&Ls.
• Participation in annual planning cycles and budget processes.
• Experience with market and financial analysis to frame and recommend investment decisions.
• Experience with organizational transformations and change management.

Requirements

• Build relationships, establish trust and rapport with senior execs across groups and around the world.
• Proven business judgement and acumen to help outline options and recommend solutions for the Theater GM.
• Strong analytical skills and judgement to use numbers/analysis to address complex business issues.
• Ability to influence other leaders and peers without having direct authority.
• Problem-solving skills including finding alternative paths to resolving conflict and achieving goals.
• Proven high integrity, professionalism, maturity, and discretion to handle and manage the full scope of highly sensitive, confidential and non-public information that is dealt with by the Americas leadership.
• A team player that takes a collaborative approach to tackling issues and problem-solving.
• Ability to work with a wide range of people from around the world, with different styles and viewpoints in both collaborative and competitive situations.
• Excellent communication skills - verbal, written, and in presentations.
• Ability to up-level all communications to be appropriate for senior executive audiences including the C-level leaders.
• Flexibility to adapt to a rapidly changing environment and prioritize work to meet multiple business and organizational goals.

Education

• Bachelor's degree or equivalent required, Masters or MBA desirable.

Location

• Remote, U.S.; preference for Central or Eastern time zone.

Benefits

• Medical, Dental, and Vision insurance.
• Disability insurance.
• Paid Parental Leave.
• 401(k) program.
• Generous Paid time off (PTO).