[Hiring] Volunteer Partner @Royal Voluntary Service

Role Description

Royal Voluntary Service has an opportunity available for a Volunteer Partner (Systems and Insight) to join our team, working remotely from within the UK. You will join us on a Full-time, Permanent basis, and in return, you will receive a salary starting from £31,897 per annum.

About the Volunteer Partner (Systems and Insight) role:

• Ensuring the volunteer experience and journey is at the forefront of decision making and delivery.
• Acting as an ambassador for our volunteers as part of the Volunteering Team.
• Developing programme or guidance materials.
• Delivering training to managers.
• Engaging with volunteers to inform learning and development opportunities.
• Focusing on systems and processes to enhance the Volunteer Experience.
• Deepening understanding and learning to improve frameworks further.

Hours: 35 hours a week, Monday to Friday

Location: Home based within the UK, with regular national travel

Qualifications

• Specific knowledge and understanding of the external volunteering environment across England, Scotland and Wales.
• A good understanding of safeguarding and governance requirements in volunteering, such as DBS, PVG etc.
• Robust understanding of volunteering frameworks and development.
• Detailed knowledge of VMS functionality and development techniques.

Requirements

• Experience of investigating and handling volunteer issues and concerns as well as safeguarding cases.
• Proven ability to work successfully in partnership with internal and external partners.
• Excellent communication skills at all levels and stakeholder influencing skills.
• Ability to deliver volunteer engagement and development enhancement plans.
• The ability to inspire, motivate & sustain positive volunteer relationships.
• Ability to utilise, develop and/or manage change across a range of IT platforms.
• Experience of confidently and professionally conveying information both written and oral in a clear, concise and persuasive style.
• Experience of volunteer management and engagement on a regional and/or national scale.
• Demonstrable experience of enhancing volunteer management systems and associated marketing modules such as Dynamics.
• Successful background in developing surveys and/or consultations processes to inform volunteer engagement, support and communication.
• Segmenting cohorts of volunteers to develop targeted insights.