VOIP System Administrator @lisinskilaw

[Hiring] VOIP System Administrator @lisinskilaw

Mar 30, 2025 - lisinskilaw is hiring a remote VOIP System Administrator. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

We are seeking a highly skilled and detail-oriented VOIP Administrator to manage and optimize our RingCentral phone system for over 1,300 team members, many of which are international and across 12 office locations nationwide. This role will play a critical part in enhancing communication efficiency, supporting system integrations, and ensuring seamless user experiences across the organization.

Administer and maintain the RingCentral phone system for all domestic and international users.
Configure and manage phone numbers, call flows, auto-attendants, voicemail, and extensions.
Support the setup of new features and system enhancements based on business needs.
Assist employees with phone system setup, troubleshooting, and best practices.
Provide documentation and user guides for common processes and new features.
Work with the IT and CRM teams to enhance Salesforce integrations with RingCentral.
Identify and implement solutions that improve call tracking, reporting, and customer interaction through voice platforms.
Assess current contact center needs and evaluate potential upgrades or new voice platforms.
Collaborate with stakeholders to optimize contact center operations and functionality.
Monitor system performance and ensure high availability and reliability.
Manage user access, permissions, and ensure data privacy compliance.
Perform regular updates and patches to maintain system security.
Liaise with RingCentral and other third-party vendors for support, upgrades, and contract management.
Stay updated on new features and technologies to recommend improvements.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
3+ years of experience administering RingCentral or similar VoIP systems.
Experience with Salesforce integration and CRM-based voice solutions.
Familiarity with contact center platforms and best practices.
Previous experience in multi-location and international environments is a plus.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills to work with both technical and non-technical users.
Ability to manage multiple projects and meet deadlines.
Knowledge of VoIP security, networking, and telephony standards.

Requirements

RingCentral Administrator Course (Preferred)
Salesforce Administrator or relevant certification (Preferred)
ITIL Foundation or similar service management certification (Preferred)

Benefits

Work in a dynamic environment supporting a large and diverse workforce.
Opportunity to lead voice system improvements and influence technology decisions.
Collaborate with global teams and contribute to enhancing customer and employee communications.

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📍	Be aware of the location restriction for this remote position: USA
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VOIP System Administrator @lisinskilaw

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Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 30, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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