[Hiring] Voice Admin @Iconma Portal

Role Description

Our client, an IT Services and Consulting company, is looking for a Voice Admin for their Remote location.

• Technical Support professional provides deeply technical support on MS Teams and Cisco platform.
• Working on day to day administration tasks like MACD request, proactive incident management, DID management.
• Working on alert management, VoIP device registration, profile creations on Teams and Cisco.
• Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures.
• Enterprise Voice configurations, Direct Routing in MS Teams.
• Design, Deploy and Troubleshoot phone profiles into portals.
• Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services.
• Prepare installation and upgrade procedures to be carried out on a CUCM or Unity infrastructure to mitigate known bugs.
• Develop processes and procedures to enhance effective support.
• Voice policies & Class of Restrictions.
• Routing over a complex infrastructure (TDM, SBC, SIP, Media Gateways, VoIP, H.323).
• PBX, Codecs, QoS.
• Read logs/traces from CUCM & MS Teams.
• SBC configurations and troubleshooting (AudioCodes).
• Tier 3 troubleshooting expertise.
• IOS Gateway knowledge: configuration, administration, and troubleshooting.
• Day to day report fetching and analyzing CDR for proactive incident management.

Qualifications

• Microsoft Teams.
• Cisco IP telephony.
• Deep level of understanding of voice technologies.
• Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to Pexip.
• Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues.
• Good understanding on MS Licensing.
• Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
• Good experience with VoIP endpoints like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting.
• Ability to troubleshoot and fix various technical problems.
• Troubleshooting endpoints/gateways/gatekeeper registration.
• Knowledge about Emergency Location and Assignment.
• Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers.
• Ability to read and analyse log files and network traces.
• Strong experience on log analysis, packet capture and ability to interpret.
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents (tickets), Change management.
• Strong knowledge in H323, SCCP, and MGCP, SIP.
• Good understanding about voice dial plan, voice policies.
• Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets.
• Good Knowledge on Analog device support like fax, paging.
• Experience in supporting Microsoft Teams & Cisco IP telephony.
• Deep level of understanding of voice technologies:
• Protocol expertise in SIP, SCCP, MGCP, H323.
• Experience with Cisco video infrastructure (Expressway, VCS, SX & MX series endpoints).
• Experience in supporting emergency responders (Cisco & Intrado).
• Experience in Supporting voice recording system (Cisco & MS Teams).
• Experience in supporting PEXIP video integrations.
• Experience in supporting IP Fax servers.
• Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies.
• Must have prior experience providing technical support to Enterprise Customers.
• In-depth Knowledge of Media gateways & Session Border Controllers.
• Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
• Microsoft team telephony as direct routing and operator connect.
• Experienced on Audiocodes and Ribbon SBC.
• Anywhere 365.

Requirements

• Years of Experience: 10.00 Years of Experience.

Benefits

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.