[Hiring] Virtual Care Chaplain @Corporate Chaplains of America

Role Description

To serve in a Virtual Call Center environment, responding to calls, texts, and messages from individuals seeking care, spiritual conversations, or guidance. With permission, you will share the life-transforming message of Jesus Christ in a respectful and non-threatening manner. This role exclusively offers work shifts from 12:00 pm to 12:00 am Eastern, with a salary scale capped at 29 hours per week. CCA provides comprehensive training and virtual supervision for this position.

Responsibilities

• Demonstrates behavior aligned with CCA’s Mission Statement, Statement of Faith, and Missionary Mindset
• Able to step in as needed for local Chaplain support, such as emergency hospital visits or similar local emergency situations
• Answer incoming calls, texts, and messaging as they are received during assigned shift
• Analyze and appropriately respond to spiritual and physical needs of callers through care, prayer, and by sharing the Gospel with permission
• Accurately record and report data during and following each shift

Key Areas of Responsibility

• Maintain and adhere to the CCA Standard Operating Procedures
• Promote the importance of consistent evangelism including the responsible sharing of the gospel and, with permission, lead the lost to a salvation experience
• Strive to build and maintain clear two-way communication and trust throughout CCA
• Display and promote a team player attitude with fellow chaplains and managers
• Comply with requests and direction from senior CCA leaders
• Lead or participate in Biblical devotions, worship, and prayer, as needed
• Support the ministry of CCA through regular intercessory prayer
• If Ordained, able to assist with conducting funeral services, as needed

Qualifications

• Strong personal relationship with Jesus Christ and calling of God to the ministry of corporate chaplain services
• Spiritually mature Christian
• Commitment to CCA’s Christian mission
• Agreement with CCA’s Statement of Faith
• Alignment with CCA’s Core Values and Missionary Mindset
• Burning desire to help people come to a personal relationship with Jesus Christ
• Willingness and ability to respect CCA’s other Christian beliefs and abide by CCA’s Christian community standards
• Active participation in a local Christian church
• Demonstrated personal integrity and lifestyle in keeping with an active and mature Christian walk of faith
• Possess language skills and cultural understanding and sensitivity applicable to the employees served ensuring an ability to clearly communicate
• Clear understanding and conviction for CCA’s Why, How, and What (Lk 10:27)
• Excel in all key areas of responsibility expected of an Expanded Services Chaplain
• Possess a computer and smartphone necessary for receiving calls and documenting activities
• Able to strictly adhere to CCA’s confidentiality policy
• Able to submit all reports on time
• Regularly attends online team meetings, training opportunities, or other meetings called by CCA leadership
• Proficient multi-tasker; example: performing data entry while talking/messaging
• Consistently monitor CCA provided email account for CCA information and requests

Requirements

• Preferred minimum of a Bachelor’s Degree in Biblical Studies from an accredited college or university
• Other applicable experience: Seminary Student, Active or retired Missionary (international locations allowed, fluent in English), Elders and Deacons, Seasoned Bible Study Group Leaders
• Required technology skills include ability to use a computer and software (such as Word & Excel), Internet, and cell phone
• Customer Service and/or previous telephone and messaging experience in a call center environment, a plus
• Ability to respond effectively to the most sensitive inquiries or situations

Certificates, Licenses, Registrations

• Denominational Ordination (if applicable)
• Chaplain, Counseling, Pastoral Care, a plus

Physical Demands/Working Conditions

• Minimal physical effort typically required, resulting in minimal exertion; may include sitting for prolonged periods of time
• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk/hear
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus