[Hiring] Veterans Service Representative @Office of Administrative Review

Role Description

This is the full performance level position description. VSRs of this position serve as the primary contact for the Veteran and his/her representative or advocate and the decision-maker for compensation or pension claims. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC.

• Explain benefit programs and entitlement criteria.
• Conduct interviews, identify issues, gather relevant evidence, adjudicate claims, and input data necessary to generate the award and notification letter to the Veteran.
• Make determinations regarding eligibility for benefits, including military service adequacy, medical evidence, income, employability, dependence, and relationship.
• Review claims cases to ensure all issues have been addressed, applying and interpreting VA laws, case law, existing statutes, procedures, precedent rulings, and state law.
• Conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal, state, and local agencies.
• Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

Qualifications

• Must meet all requirements by the closing date of this announcement.
• Time-In-Grade Requirement: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement.
• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-09.
• Education: 1 1/2 years of higher-level education leading to a Ph.D. or equivalent graduate degree (such as LL.M.) may substitute for required experience.
• Combination: Education and experience may be combined to qualify at the GS-10 level.

Requirements

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs.
• CTAP provides selection priority for eligible displaced Federal competitive service employees.
• CTAP/ICTAP eligible will receive special selection priority consideration if applying at or below the grade level from which separated.
• Applicants must indicate clearly the nature of their duties and responsibilities in each position and the number of hours spent in such employment.

Benefits

• A full year of work is considered to be 35-40 hours of work per week.
• Part-time experience will be credited based on time spent in appropriate activities.