[Hiring] Veterans Service Rep (Authorizer) @San Juan Regional Benefit Office

Role Description

This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is a remote Veterans Service Center.

Due to high volume of applicants, the first 75 applicants will receive first consideration. Additional applicants, beyond the first 75, may be considered, upon management's request. Due to high volume of applicants, not all applicants will be considered.

Responsibilities

• Identifies expeditious processing of claims to minimize under/overpayments (e.g., changes in dependency, Cost of Living Adjustment (COLA) write-outs).
• Makes determinations as to eligibility for type of benefits sought and fully analyzes, develops, and requests pertinent evidence for rating related claims.
• Decides the necessity for and type of exams, reexaminations, or opinions to determine the existence of or to evaluate disabilities resulting from disease or injury.
• Develops comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepares correspondence to private attorneys; acknowledges and revokes designations of private attorneys.
• Utilizes various electronic data processing systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Adjudicates award actions for compensation benefits to include release of retroactive, suspended, resumed, or terminated awards.
• Authorizes, reviews, and approves the pending award action for technical accuracy, clarity, and thoroughness.
• Prepares Statements of the Case for authorization appeals.
• Prepares administrative decisions relating to Character of Discharge (COD), contested claims, line of duty, administrative error, etc.
• Mentors and develops Veteran Service Representative (VSR) Trainees.

Promotion Potential: None.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm

Compressed/Flexible: Not Available

Remote: Yes

Position Description/PD#: Veterans Service Rep (Authorizer) GS-11: 02105A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: Yes

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications.
• All education claimed by applicants will be verified upon appointment.
• If using foreign education to meet qualification requirements, a Certificate of Foreign Equivalency must be sent with your transcript to receive credit.
• Note: Unofficial transcripts may be submitted when applying, but an official transcript or equivalent documentation will be required prior to the start date if selected.

Requirements

• Applicants must meet all requirements by the closing date of this announcement: 07/14/2026.
• TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• For a GS-11 position, you must have served 52 weeks at the GS-10 level.
• Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower grade level (10).
• Experience includes the ability to request relevant medical or administrative evidence to make eligibility determinations.
• Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development and adjudication.
• Experience in explaining program benefit entitlements and requirements.
• Technical assignments related to claims or benefits processing or eligibility determinations.
• The interpretation of laws, rules and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance or perform auditor functions.

Benefits

• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis.
• Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary.