[Hiring] Vendor & Workforce Operations Lead @Spring Health

Role Description

Reporting to the SVP, Revenue Infrastructure, the Vendor & Workforce Operations Lead will build and lead the program that manages Spring Health’s revenue cycle and payer operations vendors and business process outsourcing (BPO) partners across multiple business lines.

• Build the vendor and BPO management program from the ground up, including its strategy, frameworks and SOPs for sourcing, onboarding, performance monitoring and renewals.
• Act as the main point of accountability for our BPO and vendor partnerships.
• Manage the day-to-day allocation of work between internal teams and BPO partners.
• Hold partners to KPIs, service level agreements (SLAs), quality standards and contract terms.
• Own vendor and BPO budget and spend: forecasting, re-forecasting, and reporting on savings, ROI and cost to serve.
• Set our sourcing strategy and run evaluations end to end.
• Partner with Finance, Legal, InfoSec and Compliance on contracts and renewals.
• Find opportunities to consolidate and standardize across the vendor portfolio.
• Use AI to automate vendor management work.
• Lead high-priority escalations and special projects involving third-party partners.

Qualifications

• 7+ years of experience in business operations, program management or vendor management, ideally in healthcare operations and/or a high-growth environment.
• 4+ years of direct experience managing external partnerships, with experience running RFPs and managing a large and growing portfolio of vendor relationships.
• A track record of building a new vendor, workforce, or similar operations-intensive program from scratch and scaling it.
• Experience owning a vendor budget or spend, with real savings or ROI to show for it.
• Experience managing outsourced operations and allocating work across internal and outsourced teams in a high-volume operation.
• Strong analytical skills, with the ability to turn complex performance and financial data into clear recommendations.
• Working knowledge of contract negotiation, SLA design, and vendor risk and compliance reviews.
• Hands-on use of AI tools in your own work, plus experience implementing AI or automation that measurably improved operational throughput.
• Strong communication skills and the ability to influence stakeholders at all levels.
• A highly organized approach and close attention to detail when managing complex, moving parts.

Requirements

• Experience managing offshore or nearshore BPO operations.
• Experience bringing operations or vendor portfolios together after a merger or acquisition.
• Familiarity with behavioral health, provider billing, and/or revenue cycle management.
• Experience with contract management platforms and project management tools.
• Familiarity with workforce management concepts and tools, such as volume forecasting, queue management or capacity modeling.
• A passion for mental health.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure with Spring.
• Access to Noom, a weight management program tailored to your unique needs and goals.
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, connecting employees to options for fitness, mindfulness, nutrition, and sleep.
• Access to BrightHorizons, providing sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.