[Hiring] Vendor Management Supervisor @Carrington Mortgage

Role Description

The Vendor Management Supervisor will be responsible for directing the activities of the Vendor Management Specialists in the implementation and management of a formalized process of selecting, monitoring and assessing the compliance of third-party vendors providing services related to mortgage operations.

• Supervise the daily activities of the Vendor Management staff, set performance expectations, provide guidance and foster collaborative team culture.
• Regularly monitor and assess continuous compliance of all third-party vendors to regulatory and company internal policies.
• Conduct ongoing evaluation of vendors’ adherence to all contractual obligations, including Service Level Agreements (SLAs) and overall compliance with industry regulations.
• Lead and motivate the vendor management staff, manage work distribution, and provide staff coaching and development opportunities.
• Maintain and evaluate department policies and procedures, forms, reports, training material, job aids and checklists.
• Ongoing evaluation of department reports and vendor management system to maximize department effectiveness and quality.
• Conduct and socialize results of performance assessments with staff to identify strengths and areas of opportunity.
• Recommend additional training as needed.
• Oversee accurate and effective vendor management assessment of vendors’ risk levels.
• Manage the review and processing of the monthly vendor scorecard, including Consumer Complaints or security incidents.
• Oversee all third-party annual re-certification packages review and process.
• Oversee vendor onboarding and termination processes and collaborate with internal stakeholders.
• Review department exception reports and distribute to other stakeholders on a regular basis.
• Review and respond to internal and external audit requests received by the department as needed.
• Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management.
• Manage escalated matters presented by the vendor management staff and internal stakeholders.
• Exercise sound judgment and present escalated concerns to upper management as appropriate.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma/GED or equivalent work experience; Bachelor’s degree preferred.
• Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience.
• A minimum of three (3) years in a lead or supervisory role with a team of two or more people.
• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
• Management reporting experience.
• Ability to work independently and effectively in a complex remote environment managing team members and vendors nationwide.
• Proficient in MS Office with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio.
• Strong analytical, problem solving, collaboration and technical skills.
• Strong time management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to exercise sound judgment and escalate issues appropriately.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• Professional demeanor, including ability to use tact and sound judgment in contact with individuals within and outside the organization.
• Maintain confidentiality in all aspects of client, staff, and vendor information.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through various causes.

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.