[Hiring] EHR Lead Vendor Manager @Humana

Role Description

The Provider Experience and Enablement Lead Vendor Manager is responsible for managing strategic EHR partner relationships and ensuring vendors deliver against business objectives, roadmap commitments, and performance expectations. This role serves as the primary relationship owner for assigned EHR partners, including Epic and other strategic vendors, driving alignment between vendor capabilities, enterprise priorities, and product initiatives. The Vendor Lead works across product, implementation, technology, and business teams to monitor vendor performance, coordinate strategic initiatives, and maximize the value of Humana's EHR partnerships.

The Provider Experience and Enablement Lead Vendor Manager manages the day-to-day relationship and strategic engagement with assigned EHR vendors and partners. Responsibilities include:

• Developing and maintaining vendor roadmaps
• Coordinating vendor-supported initiatives
• Tracking performance metrics and commitments
• Driving accountability across internal and external stakeholders
• Partnering closely with product management, implementations, and technology teams
• Proactively identifying risks and escalating issues
• Evaluating new partner opportunities
• Providing leadership with recommendations related to vendor performance, strategic investments, and roadmap planning

Qualifications

• 5+ years of experience in vendor management, partner management, product management and/or healthcare technology
• Experience managing cross-functional initiatives and strategic partnerships
• Experience leading vendor governance and quarterly business reviews
• Experience developing executive reporting, performance metrics, and operational governance processes
• Experience coordinating complex programs involving multiple stakeholders

Requirements

• Bachelor's degree
• Experience working with EHR platforms including Epic, athenahealth, Oracle Health, eClinicalWorks, Veradigm, or similar vendors
• Experience with healthcare interoperability, provider technology, or payer-provider integration initiatives
• Knowledge of healthcare operations, value-based care, and provider workflows
• Experience developing strategic roadmaps and business cases

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.